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I have a question about IP Softphone. Could I use Avaya IP Softphone on a PC to replace the digital set that is in our training center? We need to be able to make conference calls that everyone in the training center can hear over the conference room speakers. Thank you for your help. Avaya...

I have an IP Office 412 and have been dropping calls for a couple of hours about every two weeks. I starting monitoring the system and got the message below. Does anyone know why I might be getting this from the CO? 1313371978mS ISDNL3Rx: v=6 peb=6 ISDN Layer3 Pcol=03(Maintenance) Reflen=2...

Why would one pick a watchguard over a sonicwall. My Vendor is trying to talk me into purchasing a Watchguard instead of a Pro 2040 to replace our old Pro 200. We've always used SonicWall and have had little trouble with them and I'm not sure I want to learn all over again.

Is there a good way in goldmine to filter within a certain radius of a zip code? The problem I'm am running into is that when I do a search for zip codes in a certain radius, I get too many returns (over 900 for a 50 mile radius). Is there a better way to do this?

I am wondering if anyone has had any luck in setting up NetExtender for running applications like GoldMine?

We have our LD T-1 set up as line 6. Occasionally we lose that PRI. If you are on a long distance call you hear static that gets worse and then drops most of the calls on that T-1 (Line 6). Is there a way to prove wether it is the IP Office (412) or the telco (Sprint)? I captured it in...

We have a user that gets a lot of complaints from people that cannot hear her. Is there a way to adjust the outgoing volume for this one particular user? Can it be done on the 4424? IPO 412, VM PRO, DS16 units, 4424 series phones.

My friend has a SCN set up between a 406 in the main office and a SOE. The problem is that they do not hear the phone ring when they place an outbound call. The person on the other end just seems to pick up without any ring tone on the caller's phone. I'm kinda stumped on this one. Thanks for...

Is there a demo release of the CBC software for trial use? I'd like to see how it works before actually purchasing it. IP412 VM PRO

Is there a way to route specific incoming calls via their CLI information? We have some customers that are sometimes rude to the receptionists and I would like to send the calls straight to their consultants.

Is there a way to program one of the buttons on a 4424D+ via Manager to do more than one keystroke like a macro?

When our users call someone externally and get VM, is there a way to program a button to leave a pre-recorded message that is custom per user on that external person's VM so they can get on to the next call? IP412 ver. 2.1.53 VM Pro 4ea DS-16s 2ea DS-30s

Wasn't there a way to change an extension without having to reboot a 412? Ver 2.1.35

OK, now this is weird. Our dial by name was working fine now all of a sudden when someone hits the key for "Dial by name" it would just diconnect them. Now...they hit the key for Dial by name and they get hold music. I rebuilt the module to no avail. I am at a loss. PLEASE HELP ME! Thank...

We just started having this issue. The users are connected to the call and then hit "Conf" on their 4424D+ phone. dial the new number wait for at least the ring and hit "Conf" again and all three calls are lost. It stills says "Conf" on the phones but they cannot hear each other. Any...

Hello everyone, I have an IP Office 412 ver. 2.1.24 and for some reason my dial by name stopped working. When you get the Attendant the *1 option shoule be Dia By Name. When you dial *1 it gives an error tone like the phone has benn off the hook for sveral minutes. I double checked to make...

Our auto attendant is not shutting off during business hours per the conditions editor. Is it corrupt? This happened after changing the hours and unckecking Monday for the Independence Day holiday. Thanks for any help.

Is there no way to respond to everyone that a voicemail was sent to? For instance I send voicemail to four people. Is there a way to reply to everyone that voicemail was sent to originally? Without having known who received the voicemail originally?

Is there anyway to FORWARD a message you received to another bunch of people? What would one do to FORWARD the message to your whole company for instance?

Does this application actually convert the audio to text and email in to the recipient? Or does it just tell you that you have a voicemail? VM Pro 2.1 IP412 (Ver 2.1.27)