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IP Office V2 9.1.600 153 with SIP Problem occurs when internet is unstable or goes down and the connection is somehow lost to the phone system. Customer is unable to make or receive calls. After this happens, I log on remotely and reset the IP Office which reestablishes the connection and...

Avaya IP Office 9.1.5 (Upgraded from 7.0 to 9.0.3 to 9.1.5) Remote phone 9608 Ver 6.6029 Set up as remote 9608 extension. Problem is an audio delay of approximately 14 seconds when initiating or receiving a call . This happens on both external and internal calls. Dial external or internal...

Installed a voicemail pro on virtual server. Turns out the customer wants the the server moved by the managed IT company to a new host server. They are planning on 1:1 it with no changes whatsoever to the existing set up. The only changes that would occur would be a new network adapter card and...

Built a few separate conference bridges with secure pin for a customer per Kyle Holliday's original tek tips for building both the bridge with prompt for secure pin and another module for changing the pin. Now, this works well. However, the customer then requested Name Announcement for...

IPO 9.0.3 Preferred with VMPro 9.0.3 User is configured with login code 0000 When trying to hot desk, we get an error on login (via short codes or through Features softkey method) on 9611G as follows....Login Failed: No License Available Plenty of IP endpoint licenses available. Able to...

Just moved a client who was using Panasonic digital hybrid phones to a ipo ver 9.03 preferred, combo card and 9611G's 1-9641G. We moved the 4 POTS lines due to time constraints and had a plan to migrate to SIP. Upon installation the client noticed an echo associated with external calls only...

Still considering the best telephone options for remote workers who also want remote call control (ie. able to answer/end call). With the selection of USB headsets available, I know remote call control can be achieved (ie. Jabra Pro 9470 headset) for the call answer/end call feature. I'm...

Preferred Edition, Voicemail Pro 9.0.3 running on MS Virtual Server 2012, voicemail to email set up question. For outgoing email the customer is using one of the large local internet service providers for their outgoing email (SMTP) and a different provider for incoming (POP) emails. This set...

I know many have experience setting up remote workers at home and there is probably more than one way to achieve this, but what I would like hear is feedback on the best way to set them up. Currently these workers are using single line cordless phones (from local provider). We would be...

IP Office 500 V2 Rel 9.02 Essential Edition What is the best way to set up an automated attendant to dial an extension which in turn transfers directly to a cell phone, unanswered calls would go to the cell phone voice mail. They also don't need a desk phone or the ability to transfer the call...

Tested on: MICS with Ver 6.1, Rel. 2 Ram cartridge with Call Pilot 100 Ver. 2.1 ( customer system ) MICS with Ver. 7.0, Rel. 2 ram cartridge with Call Pilot 100 Ver. 3.0 ( my test system ) The problem C1 trunk cards are made in Mexico, Rel. 03, date manufactured 2011/05/26 (as new as they get I...

PO 500V2 8.0 (44) UC Module (C110) V 8.0.8-14.el6 Voicemail Pro (Default Intuity Mode) Ver CentOS, Edition 3.0.4-0.apps Voice Mail Pro Client Ver 8.0 (1009) 9508 Tel sets PRI services The voicemail pro on this system has intermittently stopped and then eventually restarted on its own 3 times...

Running a Business Element Manager Rel. 60.3.0 BCM Element Manager Cartridge 3.0.0 Jave 1.6.0_07 I am trying to shut down a BCM 50 Rel. 6.0.2.05.237 but I am not offered the Shutdown option under Utilities, Reset (I presuming this version is a little low for the BCM50 6.0). I am planning on...

I can't believe I have not encountered this yet! Customer reports their new IPO system dial by first name is not working for user name Suzanne. Sure enough the legacy equipment has QZ on the "0" button, other single line phones don't even have the Q or Z on it at all. It seems most new business...

IPO 500V2 8.0 (44) UC Module (C110) V 8.0.8-14.el6 Voicemail Pro (Default Intuity Mode) Ver CentOS, Edition 3.0.4-0.apps Voice Mail Pro Client Ver 8.0 (1009) 9508 Tel sets PRI services Installed and tested various greetings/messages and everything was clear and working. Now, less than 24 hours...

Created a Voicemail Pro "Recording" Module so the reception can rerecord the main company greeting wav file. I have assigned a short code *61 (random assignment) and it works when I dial *61 from reception. It prompts appropriately and the task can be completed. However, I would like to assign a...

IPO 500V2 8.0 (44) UC Module (C110) V 8.0.8-14.el6 Voicemail Pro (Default Intuity Mode) Ver CentOS, Edition 3.0.4-0.apps Voice Mail Pro Client Ver 8.0 (1009) Bear with me, I know this question has been asked many times with multiple solutions. I'm looking for the simplest solution to fit the...

Looking for some input regarding conferencing options on the Avaya IP Office 500 V2. The scenario is your typical small to mid size business with conference abilities to match. Now I have read about the many different options available and, of course, many determined by how fancy the customer...

I have a customer with Call Pilot 150 Rel. 3.1 with operational Basic Call Center. The customer wants to me to install Call Reporting keycode/application for them. I have the keycode but do not have the Call Reporting Application Server or Call Reporting Application Sofware (per the manual...

I have a customer with a MICS 7.1 and Call Pilot 150 3.1 with Basic Call Center. We just set up the call center and it was working. However, we altered the configuration by activating the Estimate Wait Time Ttable. We had 2 technicians call into the call center and it worked just fine. However...