Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: PDHall
  • Content: Threads
  • Order by date
  1. PDHall

    Error logging in to CMS

    Chaps, Can anyone help me please, I'm now at the stage of desperation!! Basically I keep getting an error when logging in to CMS firstly: User ID/Password not recognised. Then I get a windows error saying CSV.EXE has generated errors and a log is being created, then I get the most bizarre error...
  2. PDHall

    IP Softphone : Getting rid of the Delay

    Morning all! I've recently installed an IP Softphone to my PC in order to do some development work with it. The problem that I have is that I get quite a noticable delay when using the phone (about a second) and was wondering if there were any easy work-arounds for this. I've heard that there is...
  3. PDHall

    Call Work Code CMS Report

    Dear All, I'm having a few problems with designing a CMS report to show the call work codes entered by individual agents in relation to one particular skill. I've been putting a report together however regardless of input filter it is still showing me the total number of calls classified accross...
  4. PDHall

    Call Work Codes

    Chaps, Could you please point me in the right direction for setting up call work codes, I know how to do my bit in CMS to label them and have built the reports I need, what I need to do is take agents out of their call queue once a call has concluded and force them to enter a call work code...
  5. PDHall

    CentreVu info required

    Hi chaps, I'm looking for a bit of info regarding CentreVu (or Avaya CTI as I think we now call it!!) We are in the process of building our new CRM platform, we already have CentreVu R3.3 and thought that this would cope with our CTI requirements pretty well. 2 things that have been thrown up by...
  6. PDHall

    Need two sources of MOH without partitioning the switch

    Chaps, I do hope you can help. I'm looking for a way of having two cources of music on hold with our definity g3r. Essentially we want to launch a new product range and would like to have separate music on hold for the new product range. I know that we can do this by partitioning the switch and...

Part and Inventory Search

Back
Top