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I have a BCM 50 and I am the one that installed it (IT person). I am on System Version 10.0.1.04.136. I was told by the company I bought it for that there is a much newer release. How can I get that and get it upgraded. The seller said he does not have access to the latest release? I am...

I have a client that I am trying to setup a 1120e phone for. This is a replacement. I need to change the DHCP to none and then enter and IP/Sub/Gateway. I am having trouble with the navigation of changing these options. When I save and exit it gives me an error to set device ID from 4-9. Is...

I have a client that has a BCM 50. They want the IP phone to Ring first, then after 3 rings it rings the 2 7316's, and if they can answer, it goes to the CCR Tree. If the person with the 2004 is off, they want the 7316's to ring first (she usually puts her phone on DND when she is gone). I...

I have a BCM 50 that will be located in 1 city. I have 2 DRATEK VPN's setup. Dratek actually did the setup and I can connect from 1 network 1 another. But my IP phone will not work. The BCM is 192.168.1.250 The IP Phone is 192.168.2.246 Dratek said to make the VPN work correctly I needed...

I am programming a 1120E for the first time. The deafult programming puts the lines and intercom on the first 4 button at the top of the display (2 on each side). The feature is on the left button below the display. Is there a way to change this format? I would like the lines on the bottom...

I have a call Pilot VM. When someone calls, the volume is real low. When I answer the volume seems fine, its only when they hit the voicemail, that they have trouble hearing the outgoing messages. Even if I call in to listen to my messages, the volume is low. Any ideas?

I installed a BCM 50 (first time) and all the POTS lines have echo on them when the client talks. They are using the phones on the same network (192.168.1.) as their internet. I have tried changing the CODEC and still get echo. Any suggestions? Barney

I have a call pilot 100. Everytime someone call in and gets the voicemail, the volume is real real low. I have changed the CO Link to see if that would help and nothing. Everything sounds good when I check the recordings and they are at the volume I recorded them at. I am using an 0X32...

I have an 0 X 32 MICS system with software version 6.1. The client that distinctive ring from verizon, on a roll over line that lets them know its an 800 call. But since installing the new software, it no longer "double rings". They upgraded the software from 5.0 to 6.1 so they could use the...

I have an 0 X 32 system with software version 6.1. The client that distinctive ring from verizon, on a roll over line that lets them know its an 800 call. But since installing the new software, it no longer "double rings". They upgraded the software from 5.0 to 6.1 so they could use the new...

I have the call pilot and I had Verizon add 3 way calling to my private line. I am trying to setup the feature of "press 5 to call my cell phone" and have it do the switchhook, dial my cell, and then switchhook again. But everytime I try to use it, it disconnects the call. It will work if I...

I recently upgraded my own system from 5.0 to 6.1 on my MICS 0 X 32 so I could have the feature of Caller ID on all sets when they ring and Lines starting at the top on the T7316 series phones. I have one of the old CI cards that fits flush in the box that I am using in slot 3. I can not get a...