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Hi all. We've had a problem here with a few of our user's PC's. They are HP Brios running Win98. When the user right-clicks on something (to rename, delete, make new folder) she gets an illegal operation and Explorer is shut down. Error message is something about a "general Protection...

Hi all. We've had a problem here with a few of our user's PC's. They are HP Brios running Win98. When the user right-clicks on something (to rename, delete, make new folder) she gets an illegal operation and Explorer is shut down. Then, whenever she right clicks again, she needs to drag her...

I have a (remote) user who is trying to convert a Word Newsletter to a PDF file. He is using the "Create PDF" plug-in option from Word. When he tries to convert, he gets an error that the file is "open for editing" and it will not let him create the PDF. If he e-mails the...

Hi all. This one's a bit strange. We are currently in the process of upgrading our users from Office 97 to Office 2000. (We're not exactly "bleeding-edge" around here.) Since we have upgraded one user in particular, he has found several of his Excel files that give the error of...

One of my users (in a remote office) has just installed Adobe Acrobat so that he can convert his Word Newsletter to PDF format. The install went OK, but when he tries to do the actual conversion to PDF he gets an error that the file is "locked for editing" and it will not let him...

Hi, all. I have a user who is trying to open a text (.txt) file in Microsoft Excel. She gets an error stating that the file is read-only and cannot be opened. It also suggests that the server the file is on may be down. She is running Microsoft Office 2000 on Windows 2000. Other users...