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Hello I am trying to get a 9611G to be a VPN handset. The phone is enabled for VPN and it accepts the VPN settings, but when the phone boots up it comes up with IKE phase 1 error. Any ideas how to resolve this? M1kep

Hello I have a client who was getting DHCP Conflict error on new Avaya 1616 (6 off) handsets even though there are 100 ip addresses free on the range. I asked him to mute clear# the handsets and manually input the call server etc and try again. The 1616 handset logged on and was operational. He...

I have a whole DS1 (upto 25 stations) programmed for interaction with an IVR. The 25 stations work fine but when I try to add number 26, the station is permanatley busy. If I status the station, it says that is is inservice/off hook but all the others are inservice/on hook. When I dial it, it...

We are carrying out refurbish work within my contact centre for a period of 8 - 12 weeks and would like to relocate about 20 digital phones to our main building which is about 200 mtrs away (via the cable ducts) The G700's would stay in their original position and a new 50 pair cable...

I have 5 groups of agents on an AVAYA CM5 and through Tek-tips I see that I can use the ISDN Public unknown table to send a number that people can call certain agents back on. FOr example, I want group 1-3 to have a TFN number shown when they call out but groups 4-5 have a Lo-call number sent...

Hi My boss came to work earlier than the receptionist the other day. He automatically picked up the phone and dialled 0 but as the ops console was in night service, he got a "dead" tone. He has now asked for the operator to go to a Voicemail box if he presses 0 and she is not logged in. Can...

I have two IPSI cards that need firmware upgrades. I was able to update one no problem but the other does not seem to want to take the firware I am looking at uploading. The offending IPSI is now the standby one and I have had a few error messages. This is the most common error message:- IPSI...

Can any one help out with this issue? When I call site B which is remote from the UK,from my house, the call log shows my full number (minus the 00) Ie. 44 1224 5XXXXX But when the user tries to return the call from the handset, using the call log, the system dials 9 1 44 1224 5 Losing...

I have just taken over maintenance of a customer who has a CM in Almeria with an LSP off main site in Poland. I don't doubt for a minute that the software versions are different but is there a way for me to remotely check the software version of the LSP only? M

Hello! Is there a way on CM2.1 that a call queueing to an attendant can be sent to Voicemail after X amount of seconds? I have inherited the vector below but it only goes when a call fails to queue in step 5 i.e. the attendants are not in day service. Can you redirect a console on RONA? Any...

Hello I have been asked to connect USB modems to a pair of S8700's (CM3) for the first time. Although the system has been in and running for 2 years, this week is the first time I have been allowed remote access. I have connected them to the USB's at the back of the servers (top one or does it...

I have recently swapped out 5 digital stations for VOIP handsets. I have a NICE recorder which is recording both station and trunkside recording for cradle to grave sessions. Since putting the VOIP handsets on the system, I cannot search by Agent and can only find the calls via channel search...

Hi, I have upgraded my AVAYA Softconsole to the latest version 1.5.4 and when we load up Softconsole we get an error message "One of more required fiels mapping is missing. Verify Directory Fields settings (Settings -> MDAccess Settings -> general tab) I have done this and set up the same as our...

I have a customer who has a secretary and normally she would answer his calls. He also has his phone connected via EC500 to his mobile. If she cant answer his calls for whatever reason, he would like it to go to his mobile but by the time the call reasches his mobile, it only gives a burst of...

I have recently started with a company and they have an S8300. I have had enquiries from users to see whether they can have voicemail turned on. I believe that the S8300 has voicemail in built - Is there an easy way to tell if it is licenced and switched on. I notice that the current maintainer...

I have created a virtual extension which has a forward on it over my tie line to the states. I cannot get it to work. I have checked the cor and the cos but still no joy. Am I able to forward virtual extensions or should I just use remote coverage path. M1kep

I recently had a couple of Power cuts in a 24 hour period. I let the S8700 come up on its own the second time and had a platform alarm saying "no commit error". I cleared it out but could not find any information on it at all. Anyone any ideas? Cheers M1kep

I have a G350 (LSP) connected to a S8300 over a cisco flat network. Occaisionally my client answers a call says "hello, such and such company, Jon speaking, how can I help? and the call is cut off. It is about 4 seconds. Not on every call but one two miss a few. Network provider has been to site...

I am trying to print off the historical Login/logout report on CMS and I can only go back apporx 6 months. Is this correct? If so does it tell me this anywhere? Cheers M1kep

I have a small helpdesk set up via a VDN/Vector/EAS-Skill Calls that get to it are forwarded via a BT Featurenet Extension (i.e. the old helpdesk number) to the new VDN over Featurenet. I have Westell boxes in place for my Definity to connect to the Featurenet trunks. Trouble is, if no agents...