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Hi everybody! I'd like to know if you have experienced this issue with the 1608 IP Phones. It's not a common thing, but sometimes a phone has its display pixelated. A reboot is enough to correct the condition, but I'd like to know what causes this. The phones are registered to an Avaya Aura CM...

Hi, everybody! I am having an issue with a Polycom SoundStation IP 7000 that is registered to an Avaya Aura Session Manager 8.1. It is capable of making or receiving calls without a problem but, if I start a call from this Polycom to another station, and I decide to hang before having an...

Hi everybody! We have an issue with some desktop phones. We have an Avaya Aura CM 8.1 solution, and we have IP Phones 1608 among others. Lately, we have been aware that some IP Phones can't dial outside of the network. I am talking aboout stations that used to work fine, but suddendly began to...

Hi everybody! I have this issue. We have an AVAYA AURA 6.0 COMMUNICATION MANAGER. There are many stations using a B179 SIP Conference working just fine. I need to add another station, but the B179 is simply not registering. But the weirdest thing is that, if I set up a profile of an existing...

Hi everybody. We have an AVAYA AURA Release 6.0 and after an electrical failure, we have this problem. When a user hang up the dial tone sounds distorted. If you dial your number, intercom or through the Central Office, the quality of the audio is the same, I mean, distorted. But it happens 90%...

Hi everybody. I would like to know how to delete a DTI Loop. The equipment is a CS1000M and the release is 4.5. I have done this: LD 60.- DISL 4 LD 60.- DISL 5 Both loops are on the same CARD. LD 14.- OUT 30, TN 4 1 LD 14.- OUT 30, TN 5 1 Both Loops were part of a Route with 4 loops. This...

Hi everybody, I got this problem. When I try to login to the TM 3.0 Web Browser, the page simply doesn't get opened. If I use intentionally a bad password, I receive a message about it (Bad password), but if I use the right password, the very next page simply fails to open. I'm using Windows XP...

Hi everybody, I got this problem recently. I can't connect to the BCM using BCM Monitor. I can use the Element Manager, and make changes to the Configuration, but just as I connect to the BCM immediately I get disconnected and it reads "Trying to reconnect" but it doesn't. We haven´t changed...

Hi everybody. I'm having this curious problem when dialing from our digital phones (M390x). We have 5 digital trunks, each one connected to a DTI2 card. Everything works fine, except when we use an external audioconference service. I will explain. Some of our users need to dial an external...

Hi everybody I have a BCM 400. I use the name tagging for speed dial numbers. If I use this feature I can see the name assigned to the telephone number in my set's display, but if I use redial after I dialed that same number a message "Hidden Number" is displayed. How can I modify this?

Hi everybody, I am experiencing problems with the browser when using the Unified Manager. I can open almost every window from it, but when I am using the Call Pilot Manager, if I need to do a recording of a voice prompt, just when I do click on DIAL to call an extension, the page is not...

Hi everybody I am tryin' to connect a Router Cisco 2851 and a Norstar MICS 7.0. This is the scene: The Norstar MICS has a DTI card and a R2MFC card too, so its profile is the #2. Both cards are programmed as PRI. R2MFC provides 30 voice channels, DTI is supposed to provide 15 voice channels...

Hi everybody I am tryin' to connect a Router Cisco 2851 and a Norstar MICS 7.0. This is the scene: The Norstar MICS has a DTI card and a R2MFC card too, so its profile is the #2. Both cards are programmed as PRI. R2MFC provides 30 voice channels, DTI is supposed to provide 15 voice channels...

Hi everybody, I am tryin' to find technical documentation about the Digital Mobility Solution for Norstar. The equipment called DMC080 or DMC032 and the wireless telephones. Can someone here share this kind of information with me?. Thanks in advance.

Hi everybody, has anyone here connected a Norstar ICS 0x32 to a Callegra Voice Mail system?. Does anyone know how to read the scripts in hexadecimal that this system uses for transfer?. I have a problem, a customer of us updated his system from a DR3 to a MICS 7.0. Everything is OK, except the...

Hi everybody. The nightmare with this BCM 400 seems endless. Here's a new issue. Since the days of the StarTalk I've known that a remote user who wants to retrieve his messages from his mailbox, has to dial the public number, wait for the Company Greeting to be played and while he is listening...

Hi everybody. I am trying to install a DTI card into a Norstar MICS 7.0 as a T1. I will have only 20 channels enabled. I don't have a Trunk Protocol Coverter from Nortel (The NTPC) but I have a SP201SA from Encore Networks. I tried to connect both of them to a R2 MFC E1 trunk but I have these...

Hi everybody. After having really serious problems with digital trunks I am looking for a digital trunk analyzer. I work with Nortel systems (BCM and Norstar), and as I am in Mexico City, I work with R2 MFC E1 most of the times. So when we experience problems with the voice communications we...

Hi everybody After applying an upgrade to three different BCM 400, I am very confused because of these problem. I have to say that these 3 BCM had the 3.5 version, and I made the upgrade to 3.7. Once the upgrade finishes, and the IP addresses for the two LAN ports are returned to their default...

Hi everybody Yesterday I made an upgrade from a BCM 3.5 build 2.3 to a 3.7. The whole process ran very good. I applied a Quick Start to this system but, after it finished I discovered an error: the CallPilot doesn't respond to its initialization. In the Quick Start I put it to North America...