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Hello all - I'm trying to figure out if there is a FAC or button assignment I can give to my attendants so they can look up the IP address of an extension. We have users who move all over our campus, logging in to IP phones. I can provide the attendant with our IP ranges, and where on campus...

Hey folks, I'm trying to track down a Visio stencil for S3500s. On Avaya I find S3400s, and on the Russian site I find a ton of stuff, but can;t seem to find S3500s. If not, anyone have a recommendation of something else I could use that looks pretty close? Thanks in advance!

We are preparing to upgrade to 3.1.3. In the Communication Manager Software and Hardware Compatibility Matrix, they state the firmware version for TN2602s should be at 30. But at support.avaya.com, for 3.1.3, under the "Latest TN Circuit Pack, Media Server, and Media Gateway Firmware and...

When I apply the patch to my S8700s, will they go out of service? I know I can patch the standby server, then fail over and patch the primary. But specifically, if I check the "Install this file on the local server" option when I download, will that server go out of service, like how firmware...

Does anyone know the way the system handles multiple targets in a firmware download? If I set up a download to go to five DS1s, let's say, does it do the first one, and once the first DS1 comes back up, it goes on to the next one? Or does it try to run through each of them at once? I'd hate to...

I'm trying to set up SNMP from my S8710s. They are on 3.0.1. In the admin guide, they show six different options under the Alarms section, Current Alarms, Agent Status, SNMP Agents, SNMP Traps, Filters and SNMP Test. But in both of my S8710s, I only have three options - Current Alarms, SNMP...

We're bolstering our redundancy, and currently we have a single Cajun with both S8710s plugged into it. We were going to purchase a second Cajun. Avaya told us we could do that, or purchase two switches ourselves, and they would configure them. Why can't I just plug my two S8700s into my two...

Our office is set up as a huge cube-farm, and it seems like most people's 4621s default to a medium-high ringer volume. Is there any way to globally set this up to be low? Or broadcast out a change? I've also observed that if a phone is turned down to the lowest ringer volume, then it loses...

I have a strange alarm in my switch, that I can't seem to track down. I didn't find any useful info in the maintenance manual as far as testing, and am hesitant to do any intrusive testing because I don't know what this alarm refers to. When I disp ala, I get: Port Maint. Name On Board...

Hi - I have a trunk group set up with two IDSN-PRIs in it, each with its own D-channel. The strange thing is that each trunk has its own signaling group. Why it was set up this way is beyond me (before I got here). All the other trunk groups that I've set up have all trunks on the same signaling...

We are putting in a new Intervoice IVR, and due to limitations in the total amount of Logged in ACD Agents, will have to configure the IVR hunt group to be non-ACD. Call handoff works like a charm. The only thing I'm curious about is how do I pass ANI/DNIS info to the Intervoice without using...

We have RONA set up to roll callers over to the same queue, but at a higher priority, if an agent does not answer the call. Works like a charm. But the only way I can figure out how to catch those folks who aren't answering their calls is to activate Agent Trace on EVERYBODY and run periodic...

This may be more of a legal question than a technical question, but if someone is calling into our Audix main number, and entering extensions and passwords so that they get locked up, is that fraud? There are no traditional costs, i.e. toll charges, being generated. I do not believe this person...

Hello all, and Happy New Year. I've just set up a new Trunk Group for some ISDN PRIs that we have, and am now pointing our main 800 number to these trunks. I configured them as Mega800 in my Definity, and everything seemed to be working great. Until I heard that people in Canada and other...

Does anyone know of a site I can go to where I can see if specific carriers are experiencing network outages? For example, if Sprint was having problems in the Northeast, I'd love to be able to go to a centralized location and check on it. Currently, I can use AT&T's Interactive Advantage and...

Just noticed on the back of my BellSouth bill that the are raising the rates for Directory Assistance from $0.95 to $1.25. Anyone out there recommend an alternative directory assistance provider? I figure I'll just strip the digits in the ARS tables for 411 and xxx-555-1212, and insert whatever...

I'm trying to figure out how many prowler boards I will need as we begin to migrate to IP. My basic understanding is that one Prowler board can handle 32-64 simultaneous sessions, depending on the compression. We will have a mixed environment, with primarily 6400 series phones, but gradually...

I find it hard to believe I'm asking this, but here goes. Over the last few years, long distance rates have progressively dropped. We've always avoided rate stability, i.e. "locking in" because of the ever-lower prices. Well, over the last few months, we've seen our rate stabilize, and...

I've got a strange thing going on when I attempt to register one particular Client in BCMS. If the client is Joe Avaya, his machine name is javaya, his NT username is javaya, and the name of the client I created is javaya. When he tried to log in to BCMS, he gets an 8503 error, "This client...

Currently, when we dial an external number, the number just flashes on the screen, and then the Trunk Group name appears, and remains on the screen for the duration of the call. I could have sworn there was a way to either prolong the length of time the dialed number stays, or change it so that...