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We are a long time Avaya partner looking for technical support migrating Avaya IP Office SE from a physical server to a VM. Looking through forums here I don't much recent discussion on this topic. Does anyone have any experience with IPO virtualization? We're looking to either pay someone to...

We are a long time Avaya partner looking for technical support migrating Avaya IP Office SE from a physical server to a VM. Looking through forums here I don't much recent discussion on this topic. Does anyone have any experience with IPO virtualization? We're looking to either pay someone to...

We have a G3V8 with Hospitality enabled. If our processor(TN2404) dies would we lose our licence for Hospitality if we restored to a new processor? Thanks John

We are maintaining a hotel with a G3. Occasionally a few of the analog stations will have a phantom half ring every 15 minutes like clock work. We swapped the ports to different ports on different cards, tested at the frame. Deleted and reprogrammed the extension. Nothing shows in the station...

We have a Merlin Magix with PRI, calls with blocked caller ID calls not routing to attendant. Dial plan routing routes calls with 3911 to attendant console. Calls with blocked caller ID calls receive dead air.

We have a Definity G3siV9 with Hospitality. Once every two or three nights the wake up calls reset, generally leaving a bunch of angry guests with missed flights etc.. The reset generally occurs 1am to 6am. Any ideas?

BCM 50 r3 I have given the Call Pilot DN access to the PRI (Bloc B). I can set a path to transfer to an outside number by choosing Line - 061 or Pool - 1. How can I set the path to transfer to an outside number through the PRI? I think my problem is just semantics... I tried Route - 001...

We want to upgrade an old BCM 50 R1 to R3 at least, wondering what is involved in this; is it just a software patch? Is the programming backed up able to be restored? Are the keycodes backed up able to be restored? Thanks.

I need help resolving a SIP Trunk Problem. We have a data T1 with Ethernet handoff. Our SIP trunks work fine when our Asterisk PBX is attached to the Ethernet handoff. We can pass internet traffic through our Cisco 2821 Router. We have the handoff coming in on port 0/0 of our our Cisco 2821...

We need help resolving a SIP Trunk Problem. We have a data T1 with Ethernet handoff. Our SIP trunks work fine when our Asterisk PBX is attached to the Ethernet handoff. We can pass internet traffic through our Cisco 2821 Router. We have the handoff coming in on port 0/0 and can pass Internet...

I own an established Norstar Interconnect. I have an opportunity to get in the door at a large option 11 account. Does anyone know of a company that provides remote support?

What is the maximum number of door phones that one can have on a Merlin Legend Rel 6.1 John Armstrong nyc-avaya-service.com

I have a customer with a MICS with MICS--XC 5.0 S/W W1 06.02 2003/01 software. The system Clock loses about 5 minutes a day. Has anyone seen this before? John Armstrong nyc-norstar-service.com

I have a customer who has a MICS that is not functioning. I have a system backup via fastrad. They are using PRI and I have the keycodes. When I move the software cartridge to the new cabinet the pri options are there but we cannot call in or out over the pri. Am I correct in assuming that this...

On a merlin magix I have lines 801-815 in pool 890. When I add lines 816-820 to pool 891 or 892. The attendant station starts acting flakey. When you pick up a line or intercom call you can hear the other party but they do not hear me. Lines or SA buttons will not hang up unless I hit the hang...

I have a MICS with 5.1 software that has most of its lines from a channel bank. I am having alot of problems with confrence calls and hang ups that do not disconnect. Is there any timing setting on the MICS or what can I tell the carrier to do to eliminate these problems?? Thank you John...

I installed a Partner Messaging 1.0 on a Partner ACS 4.0 last week. After a message is left on ext 10 the message light stays on after the messsage is retrived. I can turn it off with feature 10 but the vmail wont do it. I tried deleating and rebuilding the mailbox. ng. any ideas? John...

I just installed a PRI on a MICS and outbound calls work fine until the 7th call. On the 7th call the line drops after the 10th digit is dialed and Telco says that there was no request for a line on the D channel. Everything else looks fine. Any insight would be greatly appreciated. John Armstrong