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MICS 6.1, call pilot 100 3.0, PRI. Allow redirect YES. External call forward works fine. External call forward within the CCR Tree works fine. When on a call, you press transfer, then 9, then when you press any other key, it says transfer denied. created a new route, press 8 make a call, press...

I have a customer with 6 t7406 sets and 2 base units. I'm need to replace 1 set. I have assigned the proper handset ID#, but do not know the Security Code. Thanks

I have a Mics 5.0 w/ pri. About a year ago, they were receiving calls but unable to call out, I rebooted the system and the problem was fixed. Now the system needs rebooting weekly or more. Software? KSU? DTI card? Replace it all? Thanks for your help

I have a Call Pilot 100, software 1.5 I would like to know what MICS is compatable, 4.1 thru what? Thanks

I have a cics fiber/clock control gen, NTBB04GE-93. It has a fiber port in the middle of the card. Will this card give me the 8 additional stations I need? What's the fiber port for? Thanks

Customer has a point to point T1 connecting site A to site B,They would like caller ID between the sites. I've been told this only possible with the point to point being a PRI. I installed both systems about 2 months ago and everthing else is working fine.Here's what they have: Site A: mics, 7.0...

Customer says when on a conference call, the parties can here each other well, but not him. Is there somewhere in programming to change volume from 3db to 6 db. mics 7.0xc Thanks

Customer has call pilot w/2.0, when the AA answers there is a popping noise and the volume is low. I have changed ports, power supply and re-initialized. I think the next step may be to change out the software, unless anyone has a better idea. Thanks cov-com

Call comes in on 221, call is transfered someone's mail box, the caller presses 0 and is transfered back to 221. Is there a way to transfer back to a specific dept. Example: I'm unable to take your call now, please press ??? and some in my department will help you. Mics 7.1, call pilot 100 2.1...

Customer says sometimes, several times today, when they try to get a line out, static is very bad, almost like a fax machine noise, they can rls, hit line out and the static is gone. This is also happens on incomming calls. mics 5.0, pri, no copper lines, 1 fsm, 1 asm, nam 12,60 did's I hope...

The customer states that very often, the calls are fading in and out and they end up talking over each other. kinda like when talking on a cell phone. I've blammed it on the telco. The telco has been out there several times with no progress, This has been going on for about a year. On other...

Mics 6.1, call pilot 100, 15 sets, 7 trunk lines, AA answers all 7 Customer uses call fwd from his ext to his cell phone. This works fine for approx 6 to 7 hours. After that, his cell phone rings, he answers and hears nothing, the person that called hears a busy single. When he returns to work...

I'm installing a second ASM, daisy chainned to first one. Do I have to plug in an amphenol or just use the next 8 ports on the first one. Thanks