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I am ready to implement telecommuting and one requirement is that all stations must have a personal security code set before they can use the functions. It will not accept a blank code initially. Can someone tell me the easiest way to use ASA to change multiple security codes at once? thanks...

I have been asked a few things from our helpdesk and thought someone might have some insight: 1. Can an agent put an ACD call on hold and take another ACD call? My first reaction is this probably doesnt work that way. 2. Can the phone system or CMS be programmed with the ability to alert...

Does anyone know where Audix get it's time? Is it from the pbx or is it independent? The problem is I use ASA to keep the pbx time in sync with naval observatory time and it works fine but I just received a call about an agent who received a voicemail message dated 10 minutes in the future...

hello, recently went to v11 on g3si and I was wondering if there is a way to set all my stations with an initial security code other than going into each station one at a time and setting a default which they can then change with the feature codes I have setup. Can I import this somehow with...

It is my understanding that I can queue a call to a maximum of three skills. How could I dequeue a call after a certain amount of time and send it off to a "super user" vdn, thus dequeueing the original skills and queueing this to a new single skill?

hello all, I was wondering if there is a way to remotely force an agent back into auto-in if a supervisor sees that they are in aux too long? We have acw setup to maximum of 180 seconds before putting the agent back into auto-in state, but if they are in aux, that would not apply. A couple of...

When creating new agents in my g3si v7.1, I notice the direct agent field on the form. I normally leave this blank, but I noticed that team leads are using the agent administration in centervu supervisor to change this to what they would consider their primary skill. What can you tell me about...

Where do I find this maximum queues setting in my g3si ver 7.1? I am curious if I am having a queue size problem and if that would cause a call to drop once in the vector? Anyone know this one? thanks

I have this problem almost daily now. Callers on various accounts are getting dropped, usually, after hearing my initial announcement. It is common for them to say they get dropped 3 times in a row. I have ld trunks tested and verified to be in working order and even replaced 3 csu to try and...

hello all, I am guessing I am not the only person with this problem. I have a g3si r7.1 and Intuity Audix. we have a widespread problem of employees receiving fax "spam" constantly. What is the best way to prevent this garbage from being dumped into my audix users voicemailboxes...