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When calling a few local numbers we get, "The # you have reached is not in service. This is a recording". The phone number we are calling is 703-412-1XXX. When I dial other numbers in the 703-412 range the call goes through. I know of 3 specific numbers that we can't reach. All of them begin...

The outgoing caller ID on the phone system is wrong and needs to be changed but we can't figure out how to change it. The LEC says they are sending the right number out of our lines. I've never used this system before and don't have an admin guide. Can someone point me in the right direction...

Is there a way to set up the attendant console so that the operator can set an incoming call to automatically redial until the line is free?

I'm running CM 4.0(2a). Do I need to install 4.0(2a)SR2a before I install 4.0(2a)SR2b? Couldn't find the answer on Cisco's page. Thanks.

Other than CDR, are there any reports that I can pull for the attendant console? I need to see items such as how long callers are on hold, how many calls are being transferred, etc. CDR doesn't seem to give this type of detail. Thanks.

By default, are messages in Unity set to delete after a certain amount of time? I can't find a definitive answer on this. Thanks.

I need help with the attendant console. I'm told by the receptionist that when she places calls on hold and then goes back to transfer those calls, she can't pick up the first line, she has to work backwards. For instance, first call comes in, is placed on hold, second call comes in, is placed...

I have a Cisco Call Manager and two 2 Prologix systems. Unity only allows for two connected systems, one being our Call Manager and the other is one of the Prologix PBXs. I daisy chained the Prologixs so that everyone can get to voice mail but now I have a bottle neck. Periodically, calls in...

A number of people have complained that Unity is dropping the call while outside callers are trying to leave messages. Unity is obviously picking up, playing the recorded message then gives tone to allow the caller to leave a message but drops after about 20 seconds. Anyone else experiencing...

My company is moving several offices into one large building (1000+). I "manage" the phone system for the largest building. I have an Avaya Definity G3 with the latest version of everything but it's traditional PBX not VOIP. The corporate office wants us to use VOIP. I met with Avaya...

I have an extension set up to call forward off net to an employee's home in another state. We have long distance account codes so this number was programmed in my Definity (ARS) to strip off the account code. It worked fine. The employee has changed her home number so I inserted the new number...

I have a sub tenant using my phone system. Their caller ID shows up with our main number. Is there a way to change that in the PBX? We have 4 PRIs which all DIDs run through. They have 40 DIDs and want their main number to show on the caller ID. Thanks.

We have a TTI FAC set up (in a site office) but we don't know the authorization code. The secretary removed a station without writing down the port and now we need to activate the port with a new extension. Is there a screen that tells me what the authorization code is?

Does anyone have a short description list of error and alarm codes? I have three big Avaya maintenance books and I need a quick reference guide for the codes. Don't need the test to perform, just a description for each code. Thanks in advance.

How hard is it to retrieve a deleted voice message?

I need an after-hours help desk solution. Customer leaves a message, then I need a notification to go to multiple numbers until someone picks up the message. I know how to set up outcalling to one number but can't figure out how to set up for multiple numbers. Any suggestions?

I recently upgraded my G3 to R11. I have a 16 meg flash card. When I try to save trans it gives an error stating: SPE-A Request is incompatible with currently running operation Error Code 2 Any ideas what this means?

I'm still trying to figure out how to forward calls to a long distance number and include the 3 digit account code in the call forwarding so that the caller doesn't hear the message "please enter your account code". (we require account codes for LD calls). Has anyone done this before...

I need to set up a voice mail box so that when a message is received, it notifies 3 pagers simultaneously. Is that possible? I know that I can use outcalling to notify one pager but is it possible to send notification to 3 different pagers? Thanks!!

I need to set up an auto attendant notifying callers that the number has changed. I also want to give them the option to press 1 to be automatically connected to the new number. The new number is long distance and we require account codes to make long distance calls. I can't seem to get the 3...