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I have a Symmetra Model AP9215 with an extended frame set as 02. The led display on frame 02 flashes 02 then E7 and repeats continually. I don't get any communication between the frames so all the batteries in the extended rack do nothing for my run time. I have a cable that connects the...

We had a power failure friday and since then I have had all kinds of problems that clear up after a restart but they come back after about 24 hours. The biggest issue is my IP soft phones can't connect or are choppy. When they totally go down and I look at the services from the maintenance...

I need to setup a small office remotely and the plan is to use the soft phone enabling 4 people to log in as agents on our call center. I currently have the highest level of DSL available which is 768K up but not guaranteed. I have received a few quotes for a 1.5 T1. I am just trying to get an...

I was trying to add VM to an extension in Call Pilot manager and everything seems normal and I hit submit but the mailbox never appears. I tried using the add user wizzard and ran through the normal process as well. When it completed the error log stated that the Vm box already existed. Is there...

I have been operating our BCM 400 for 2 years now and this last week when I log into the bcm configuration screen and select Services then Telephony Services there is no longer the drop down list of all the services to make changes to DN's and lines etc. Nothing has changed because I am the only...

I have a remote person I am working with to get the softphone software installed. I have done this many times and never had a problem before. During the installation of the software he is getting a tab that opens on his screen and at the top it says IT Network Manager (in the blue bar at the top...

I am licensed for 16 on this and just had an employee that left that was using it. I would like to use it for a new person. What do I have to do to remove the origional user?

I have a BCM400 v 3.6 and my main lines all come in on my pri. I am looking at my physical line list on the bcm and I have lines 61-83 that are in PRI-A pool. Then I have lines 91-94 that show as Pool B and 99-102 as Pool B as well. What I am trying to fix is when my PRI goes down I have 8...

I have a BCM 400 with v3.6 software and professional Call Center. What is randomly happening (at least that's what is seems like) after being in the Que the caller hears "exiting the system" and disconnects the party. As you can imaging this really makes them mad. I have a programmer that is...

When trying to get into the Telephony services section on my BCM400 I am getting this error. "Telephony programming is not available. A connection to the MSC has not been established. Please try again later." Can anyone tell me what is causing this. I have never seen this in the almost two...

I have a BCM400 3.6 and have a question about the call center reporting. I have a separate machine that polls the BCM and I get my real time stuff like agent detail and how many calls in the Que etc. When I go to reports there are about a dozen or so there to click on then I can select the...

I have Professional Call Center (BCM 400 V3.6) and I have discovered that somehow my customers are getting to these mail boxes and I'm not sure how. I have looked through the routing tables and with the exception of one skillset that I allow this, none of them have the option checked to allow...

We have a BCM 400 with 3.6 on it and we hired a remote person for some accounting functions and I need to be able to transfer a customer from my call center out to her phone number. What is the simplest way to do this? Could I set up a local internal extension that forwards out to the outside...

I have Prof call center and I originally had set it up to prompt for an activity code. We have new software that we track that information with so I don't want it to prompt anymore. I had changed all the agents to "optional" but it still prompts but it just isn't required. Is there a toggle...

I have professional Call Center and the machine that I run the reporting blew and I am trying to get it back on line so my reports and ipview function again. I can log into the reporting for call center browser but when I click on the call center connection tab I get the following error. It may...

We have recently upgraded our exchange server and Active directory server to 2003 and exchange 2003 and it has been very unstable. The main problem is from our users workstations several times a day we get the message that outlook is trying to connect to the server. We have a IT employee that...

I have a BCM 400 3.6 with professional call center. It has been installed for about 8 months with no issues. Today I have been told that people in the que were just disconnected (about 3 times). Some customers and some employees calling in. I looked at the abandon call by caller id to see if...

I have a pc with the soft phone installed on it. Right now it connects to the bcm as DN410. I want to change it to DN381. I uninstalled the soft phone software and reinstalled just because I didn't know how to change this but it came back on with the DN410 set. Any help will be great. Thanks Greg

BCM 400 3.6. I had an employee who had an extension with vm and a DID number (port) assigned to his DN number. He no longer works in the office but only remotely and his desk extension has been reassigned to a new employee with there own DID port. Is there a way to send a DID line right to his...

Is there a way for me to report on the calls I answered in the call center with caller Id. I have a customer that claims they called 15 times this weekend and we didn't help them. I looked at the abandon calls by cid and their number was not in the report. I would like to look for his phone...