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We have a school that wants to setup a lock down short code. Where they dial a short code, it triggers the relay to lock the doors, it pages over all phones and dials 911. They are on 9.1 software and have vm pro. Any suggestions on setting this up?

I am having trouble routing inbound calls to a SIP ATA for a fax line. Running on Server Edition version 10.1 with 30 SIP trunks. The ATA is registered and I can make outbound calls and call it internally and it rings fine. When I assign an external number to it I get a busy signal. Monitor...

Server edition 10.1 I am installing Xima and have set the users to record automatically for both inbound and outbound calls. I set the destination to Voice Recording Library. When I go to VRL folder nothing is there. I turned off "auto hide" in the voice mail tab so I can see if its...

I am running IPO 10.1.2 SE. Communicator is working, presence is working, just not conferencing. It shows "Participant list is not available" What am I missing? In settings and in conference I have the IP of the IPO.

I have a client that will be installing next week on Server edition 10.1.2. Most of the phones are communicator and they only have a hand full of physical phones. They just came and said they need to be able to dial out and show different outbound caller ID's from the same phone. (they are...

I have a 9.1.7 system with 8 SIP trunks in a Realtors office. Most of the agents do not have a physical phone but a user built in the system that is twinned to their cell phone. We have it setup through the carrier to pass original caller ID to the cell phone when someone calls their direct...

I have an IP Office running 10.1 software with a total of 3 base stations. Right now I am trying to get the 2nd one up and running. This is for a retirement community and there are 2 buildings with a parking lot between them. If I move the 2nd base station to the 1st building where the Master...

I have a Mitel 250 running 6.2 software. I have a couple mailboxes that require 0 to go to a different extensions. I have programmed the mailbox 0 option in the mailbox to go to the extension I want in DB programming. While listening to the users greeting, I press 0 and nothing happens. Am I...

I have my training scheduled for next week on the 250 I am firing up our demo system for a MiVoice 250. When I first turned it on I was able to get to the browser programming using https:192.168.200.201 address. Since then I have logged into MiVoice Office 250 DB Programming tool. I changed...

I have a client that has been up and running for a few months now on their V2 UC module running 9.1.5 software. IPO running on 9.1.5 as well. Today their VM quit working and when I logged into Manager the Voicemail type showed VM Pro instead of UC module. (Customer said they didn't change...

Is there a way to modify a txt file or something for the E129 phones. I want to customize the dial plan so they don't have to hit dial to make a call or wait 6 seconds for it to dial. Every time I change the dial plan it works until the phone gets rebooted. Then it defaults back to the way it...

I have a customer that has OneX running through a UC Module. About once a week the users can't login to the Plug In for Outlook (they get "Server Communications Failure") but they can login to OneX via a browser. I have to stop and restart the services for OneX and then it will work fine again...

UC Module running 8.1-9803.0_el6 voicemail IPO 8.1.73 After I installed a patch on the UC module so it wouldn't fill up on log space, my VM to email quit working. I have tried several email accounts/ smtp servers and all of them are getting a error that "Authentication Failed or Unsuccessful"...

I recently updated a customers UC module from 8.1 to the latest 8.1 to patch the hard drive issue from filling up with log files. Since the update, the VM to email is not working. All the settings are still in the SMTP setting and I have tried multiple accounts since then with no luck (Stopped...

I have a client that had to change the IP address scheme on their network. After the change, the CCR will not connect to the IP office. I have changed the IP Address in CCR to the new address of the IP office but I get an error "Unable to validate switch details. Connection may not be...

I need to open a port on the firewall for port 80. I already set the nat up using the command ip nat inside source static tcp 192.168.1.65 80 interface fa4 80 and it shows in the nat table correctly. Now I just need to open the firewall port to allow it to work. What command would I use to...

I need to open a port on the firewall for port 80. I already set the nat up using the command ip nat inside source static tcp 192.168.1.65 80 interface fa4 80 and it shows in the nat table correctly. Now I just need to open the firewall port to allow it to work. What command would I use to...

I upgraded a new UC Module from 9.0 to 9.1 using the USB drive. The update went as planned with no errors. After the update the UC module is showing 0.0.0.0 in both System Status and Manager. The system status shows the UC Module running on version 9.1.1.0 build 10 but 0.0.0.0 as the ip...

IP Office 9.1.0.437-essential From my laptop I am able to ping my external SMTP server, so it is replying to echo request. From system status it is not. I have my IP route built in IPO as IP Address 0.0.0.0 (IP Address of the IPO 192.168.1.250 LAN 1 interface) Subnet...

I am getting an error when testing the site to site tunnel. I created it on the 881 using CCP wizard and this is my error. "The peer must be routed through the crypto map interface. The following peer(s) do not have a routing entry in the routing table. 1)66.66.66.66 Go to 'Configure>Routing'...