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Hi, I have this message on the query tool from the Remote user PC. from the server CLS if i launch the query tool there is no problem i can retrieve the calls otherwise from a remote connection i'm just not able to open it not... David

Hi, I have an issue making call playback trough Terminal server connection... i connect to the terminal server then to the nice unverse web page. as soon as for example you push the pause button and start playing again then the voice dissapear and sometime the call loop on a small part of the...

I have a s8700 CM3 on 1 site and i have an ESS with g650 in another site... we have some issue with the link and sometimes it goes down unfortunately when the link is up the only solution to recover it is via the command get forced ..... any idea how this can be done automatically?

is it possible to retrieve a call stored in storage center to a retrieval logger other than the one where the calls was recorded ?

Hi, someone knows what means this error code and what should be checked in order to clean this kind of alarm..

Hi, I have all the clan on 1 ip range as ex 171.19.10 / 24 I want to put on the clan located is a specific place a different ip-network-region.... is that feasible even if the clan are in the same network subnet.... what kind of trouble can appears doing that ?

Hi, I have define a SIP trunk on the s8700 adn i would like to define the asterisk PBX in front of it with the sip connection to the pbx but i have no idea about how to configure the sip.conf.... anyone already did that with an AVAYA PBX ? DM

Hi, I have been creating a sig group SIP and a trunk group with ip trunk but during my test i have delete the sig wo having the trunk group removed... and now the port assign to that trunk group are blocked and i cannot change/remove/busy the trunk group the pbx tell me Error encountered, can't...

having some calls not being recorded due to this exception E121702. any idea what could be the reason for that.

Hi, I have a problem on my site telephone try to register on a CLAN that i do not want to used to register telephone due to voice over IP recording but the telephone is never changing the IP of the clan. I have already a lot of telephone registering on the other clan. How can i avoid a...

Hi, I have a s8700 on 1 site with 2 G650 on site A and a remote gateway G650 on site B the link between the 2 sites will be on the first step a small link so i do not want the people on site A to used the trunk on site B and vice versa. I was thinking about partitioning table but i'm wondering...

Hi, Having a voip logger works perfectly. i have few people connecting trough RDP on a server and listening the calls this way.. the problem looks like as soon as the call have been recorded trough the VOIP logger the call cannot be listened lot of noise and strange sound (it is working...

Hi, looking to install VOIP logger fro multisite and looks like the CLS need to SPAN all the CLAN of the PBX where the telephone need to register... problem is that nice is not located in the same room as all the CLAN making the SPAN inpossible on few board. so I can't sniff the traffic of some...

Hi, is there any possibility to remove all the alarm generated on the PBX when someone logout from the PC and using IP soft phone or IPagent. it is floading the alarm report.

Is there any way to fully reset an ip hardphone 4620.. for exemple roll back a firmware update for that telephone?

Hi, I have a 4620 Booting and stopping on a blank screen with something saying emergency options and i cannot do much more.. anyone already facing this situation?

Does someone know to what is corresponding this option ? SA 7900 in the disp sys special-appl Do you know what bring this feeature? David

Hi, Having an issue with a screen logger when i arrived the morning on the machine looking at the resources i can see 30 channels used. but my issue is that nobody is logged in on the system. ANy idea why the machine are still locking the call even if there is no activity... note tat i do a...

Hi, I 'm using QA to make a 100% of recording for the screen but on a part of them igot this status and no screen recorded... unfortunately i havea documentation but it just says that screen is not recorded... any idea in which direction i should look to try to get that one solved ?

Hi, How can i set AGC on a E1/CAS in service observing mode?