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We just got some new PCs with Windows XP on them. When we try to look at the files in a folder with a lot of files (~12,5000) in it, XP takes a really long time to open the folder. Windows 98 would open it pretty quickly - just a matter of seconds. Why does Windows XP take so long? I've...

We have a person who can reply to e-mails from anyone here, but when she tries to reply to someone from outside our office, she gets an error saying, "550 not local host cableone.net, not a gateway." Our local mail runs on Exhcange Server 2000. I can't see anything different about...

One of our customers is running a new Windows 2000 network in native mode with new Dell PowerEdge servers. They run a medical practice package called MultiAccess from IMPAC. When I went into Computer Management to check for open files, I found many files with "no access" in the Open...

I installed Mercury Mail on a customer's server and created a group of user accounts - all done via terminal sessions. Ran some tests and the system was working for internal e-mail. Now the customer wants to add more accounts, but I can't add them. When I go through the motions of setting up...

One of our customers has a system running Win98SE that developed a problem after a power outage. They messed with it for a while, then called us. When I got to his office, the PC would only boot into a "safe mode with networking" state. The video is restricted to 16 colors, but he...

One of our customers has managed to "lose" the menu bar and most of the usual toolbars from her copy of Word in Office 2000. I have uninstalled and reinstalled Office 2000, but that doesn't change anything, even though I deleted everything I could find in the way of an Office file...