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I have a BCM450 with RCC with IP view. We are looking for an emulator that can give us the raw data of an IPview that we can format into a custom format for a big screen TV. Has anyone seen anything like that? I'm aware of viewing the real time screen from the RCC logon, but the fixed window...

Does anyone know the rules the BCM uses to generate Real-time numbers? CDR/SMDR numbers? things like: -does an outgoing call go toward the stats if on "make busy", or "logged out"? -how do imcoming calls get counted. Is there any rule listing anywhere? thanks, Mike

I have a BCM50 the customer is looking to add a h.323 link to Ireland's Asterix PBX. I'm confused between the keycode for a VOIP media gateway and a keycode for VOIP trunks. Could anyone sled some light? Thanks Mike Science

Is there an uptime display for the BCM50/400 that shows the last time its been rebooted. I know that you could could that is the alarm log. But if your alarm log is full of entries and then you have to transfer and search the log - The customer wants something similar to Cisco that easily...

BCM50 r3 with the .82 patch Has anyone used the new emial function to forward email to any address? I'm having problems with the receipt of the email not turning off the message light on the phone. Any ideas or sugguestions? Thanks, Mike Science

Does anyone have two companies use the same BCM? When you set up the holiday schedule, there is no option for "apply to table X". Did Nortel forget about this? Thanks, Mike Science

Does anyone have any experience with iphones not being able to manuel dial ** to check vm? Is there a settings on the iphone for this? Thanks, Mike Science

I have a laptop with Desktop Messaging (Lastest version)installed. It works fine in the office, but when I'm away from the office the outlook will freeze due to the Desktop messaging client not being able to find the BCM. There are times when I can't connect to the internet (or VPN to the...

I have a BCM 400 4.0 software tied with VOIP MCDN to a BCM50 2.0 software. The latency is high 105ms. Any recommendations to tweak the buffer & codec settings. thanks, Mike Science

We have 2 BCM's with I2004's on both. They are connected with 4 VOIP channels with MCDN & VPIM networking. Can a user hotdesk from a phone on the other side of the tie? Thanks, Mikescience

I'm running Element Manager on Windows XP. I had several customers I access. The problem is sometimes all BCM400 systems come back with "Could not determine device type" even though I can access the web page (documentation page. It's not a VPN port or firewall blocking issue. I've heard of...

I have a user that has Outlook 2003 SP2 and intermittantly gets this error: Task {His email}- Sending' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or...

I'm having problems with com1 with hyperterminal. It doesn't give any "not available message", instead it looks like it connects but no traffic back or forth. Any suggestions? thanks, MikeScience

The Customer has a MICS 7.0. I want to foward the phone to a UK number. I have tried Feature 4 and Feature 84 and it seems to truncate the internation number. I can dial the number from the phone and I can forward the phone to a 10 digit number, but not a 14 or 15 digit number? Any thoughts...

I have a customer with: MICS 7.0 PRI with DID's Call Pilot 3.0 They want the 2nd DID call to flash while on a call and go to voicemail if unanswered. I used to set Busy on DND to Y, but I tried this and the second DID gets a busy to the caller. The prime set of the target line is the set it...

I have a MICS 7.0 with PRI. We set up DISA DN to match a DID number. I set up a handfull of COS password using filte 02 and remote pkg01=access to PRI-A(dial"9"). This works like a champ! But the orginal caller ID gets sent across the trunk and it shown. I some cases this but be wanted but...

The customer has BCM400 with 3.6 & cumulative patch3. A user forwards his phone to his cel phone or any number. When you call his ext or DID the caller hears silence until the call is answered. So if the call ring 6 times on the cel phone then the caller hears 30 seconds of silence. This...

I'm trying to have two pop email accounts recieve mail to two different folders to visually see when email A has mail in its inbox vs email A in it's. It tryed: Tools>Accounts>Change Deliver new email to folder:Folder A This seems to effect all accounts listed with no way to seperate Thanks...

We just installed a BCM50 with (9)i2004 phones & (1)T7316E+T24. They have (4)analog lines. The network is completly seperate and solid. Problem: On the i2004s phones, you can hear yourself slightly delayed. The other side can't hear the echo. The echo happens on all on the i2004s and not the...

I have a customer on CP100 2.1 and one mailbox didn't have messages that a caller left. I rebooted the system and then those messages appeared in her mailbox. Any suggestions? I pulled an event log but does anyone know how to read it? Is there an event code manual? Thanks Mike Science