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  • Users: g18c
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  1. g18c

    Huntgroup night service - Night Service Destination

    Hi all, looking for advice on where voicemail would be stored for the below scenario: I have a hunt group "sales" controlled by a time profile, and set its night service destination to another hunt group "other" The "other" group is itself is also controlled by a time profile If a call lands...
  2. g18c

    Buying phones for R7 unit, disti requesting upgrade to R11

    Hi all, customer wants to buy additional handsets for an R7 unit. Disti is telling us we cannot get R6+ lic anymore, and need to upgrade to R11?? Upgrade cost + our time to do it, for the sake of a couple of handsets, customer has done totally nuts. Any ideas please, do new Avaya AV IP...
  3. g18c

    Media Manager on IPO500V2 with R11 - Can we run hyper-v app server or WinSvr+VMPRO+Contact Store?

    Hi guys, we have VM PRO preferred edition and Avaya disti has sold us Media Manager (beleive the replacement for contact store)? I can see from https://downloads.avaya.com/css/P8/documents/101040750 that we can access via the URLs: https://<ip500v2 IP address>:8443/WebMgmtEE/selfadmin.html...
  4. g18c

    Multi-site server edition architecture sanity check

    Hi all, after some sanity checking please as per my understanding of Server Edition (R10) setups and how they should be done verses what i am seeing, sorry if some questions are facepalm but need to sort out a system that I have inherited. Ideal scenario: Phones registers to primary gatekeeper...
  5. g18c

    SCN Calls received on remote site showing up as local with 0 prefix

    Hi guys, we have an SCN setup and is routing calls fine between two sites. The call comes in from the ISP with the 0 prefixed, i.e. 0411223344. When calls come in on site A, and phones (in the same huntgroup) ring on the remote site site B, they also show as 0411223344 (and also logged as the...
  6. g18c

    2 site SCN not working - Receive Too many RIPs received

    Hi guys, i have a two site SCN over a Draytek site to site IPSEC tunnel. On the head office (192.168.42.2), i am getting PRN: VPNNetworkedPBX::Receive Too many RIPs received (13) sent from 192.168.10.2 On the remote office, i dont see those messages only: 15:04:53 3615117mS H323Evt...
  7. g18c

    1608-I stuck on fetching http from tftpboot/16xxupgrade.txt

    I am running CM 5.2 and adding a 1608-I to it (all other phones are 9608), the phone gets the IP then gets stuck on http//{cm-ip}:80/tftpboot/16xxupgrade.txt I have seen Avaya 1600 IP Telephone Release 1.1 (March 2009 Inside it has the files: 16xxupgrade.txt ha1608ua_1_100.bin...
  8. g18c

    Route internal call to dial an incoming call route

    I have an interesting project that keeps giving gifts, i am trying to close out ASAP but one feature is added upon another. There is a huntgroup which when rang calls extensions internally.. that is all fine. Customer says she would like to apply call routing dependent on calendar days to the...
  9. g18c

    Cant login with Avaya Communicator for Web (using SIP user@domain) but OK with extension

    Dear all, i have a preferred edition IPO500V2 gateway and have added a Linux appliction server but have some issues logging in. All the servers are showing green under Application Server Web Control (on port :7071). I then try the demo login on...
  10. g18c

    SalesForce Screen Pop with R10

    Dear all, in the past i have used SalesForce with R8.1 and One-X Portal and power user licenses, as per https://downloads.avaya.com/css/P8/documents/100163140 page 150, installing Avaya IP Office 13.2. I have recently installed an R10 unit, with One-X, and when logging in as a user under the...
  11. g18c

    9641GS Resolution - 320x320 or 320x240?

    Dear all, I have set a background logo to 320x240 and the logo is bouncing around on the 9641GS, settings modified in ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/46xxsettings/04242018/46xxsettings.txt. If anyone can please confirm where the resolution is formally mentioned for Avaya, have...
  12. g18c

    Time on handsets wrong (but systems status correct showing OK with SNTP)

    Dear all, we have setup IP Office R9.1 to pull its time from a local SNTP server and it is syncing from the server correctly (time verified with system status). The phones however are a couple of minutes out on their display, the time is not the same as the system. Any ideas please? Do they...
  13. g18c

    9611G with IPO 8.0(66) loosing buttons

    Hi all, we have a 8.0(66) unit that has 9611G connected to it and some feature buttons programmed. Randomly and over time and despite config not changing, the feature buttons for some users are forgotten, and the phone reverts to pretty much a blank interface where calls can be received, can...
  14. g18c

    Tools for disconnect clear

    Dear all, can you please recommend a testing tool to confirm if disconnect clear is being sent by the ISP (visually or tone wise)? I have ongoing issues with lines hanging and ISP insists they have set disconnect clear (and have most certainly lied about this in the past). An external...
  15. g18c

    CTIPRO devlink dropping packets (state == 3 DEVLINK_COMMS_MISSEDPACKETS )

    Dear all, i have a simple devlink CTI app that has been working fine for months (and the code still works fine on other systems, the stripped down test version shows same error so 100% its not my code). Since last week, it no longer works with devlink reporting the IP Office is "dropping...
  16. g18c

    IP Office Receptionist Console screen pop

    Hi guys, i am using receptionist console to pop up a text file for customised greetings (serviced office where they answer a DID with a specific greeting). I have an incoming call route for our PRI which has 200 DID, however the line group is 1 and number is blank so its a default route. This...
  17. g18c

    Understanding SIP Trunk

    Pulling my hair out with X-Lite that works but not with IP Office, couple of questions please: 1)Any resources where i can learn to debug SIP trunk and understand the flow 2)Any ideas what the below forbidden message means `Warning: 65535 - "Error ID:[26] From EDM/SREG, Error ID is EDM/Sreg...
  18. g18c

    B179 SIP loosing registration User -&gt; Telephony -&gt; Supervisor Settings -&gt; Login Code clear

    Dear all, with 9.1.700.163 i am seeing a couple of B179 loosing connection after one week or somethings a couple of months (getting invalid login code on System Status). When I login, i find that `User -> Telephony -> Supervisor Settings -> Login Code` has been cleared (and we didn't clear it)...
  19. g18c

    Voice record over SCN

    Hi guys, i have two sites connected over an SCN. There is a VM PRO and contact store at the head office, all is working OK. Is it possible to run voice recording for the branch office over the SCN using the head office VM PRO and contact store (or do i need to setup a local recorder)...
  20. g18c

    Is APDS Mandatory?

    Hi guys, certification question time - APSS piece of cake very much IP Office focused no issues there. Distributor says we need APDS too... we don't (nor do we ever plan to) sell Avaya switches/scopia/wifi since imho we have better (less convoluted and cost effective) solutions. For sure IP...

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