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So disregarding the previous post, I'm still fighting with this dang vm pro box. Very simple setup, added a module for the auto attendant and set it as the destination in the incoming call routes. Easy Peasy, at least I would think... No matter what I do, all I get is a "welcome to IP...

Hey guys, Trying to get a crashed vm pro going again and need to record prompts for the auto attendant. When I try and record (from the handset) the phone rings, the voice says record at the tone and I start talking. When done though, it creates the file with that name but the time shows 0.0...

Hey Everyone, I deal primarily with the networking side of things and my phone system experience is mostly IP Office and Asterisk solutions... I have a family member's office with a Merlin Magix that I helped them with many years ago... Now they need to do some expansion and I have a few...

Hi Guys, just set these up for a buddy. Amazingly easy to configure and work great except... There is a lot of hum on the lines. Avaya's website says to change to a poe source or grounded power supply (did that, made no difference) and then to upgrade the firmware on the gateway and run the QE...

Anyone played with these yet? They look like a great solution for the smaller office, have a friend interested, but I have yet to talk with anyone who has actually used it.

Hi guys, first I want to say thanks, everyone here is really helpful. Problem, running an SOE with 3.0.59 and VM Pro, I have two virtual users/extensions. If they call in after hours when the auto attendant picks up and then dial their extension and go through the normal steps to retrieve...

Hi Guys, probably something stupid I am missing here. Calls originally came into receptionist, if she was on a call and a second call came in it rang once and gave the little bell indication on the second CA. Changed things so that the receptionist is in a group by herself group, group then goes...

Hi Guys, Recently upgraded from the embedded to VMPro. Ran great for about 6 weeks, now all of the sudden the pc freezes up causing vm to be unavailable. this happens about every 7 to 9 days without rhyme or reason. Restarting the pc solves the problem. I'm kinda stuck for a solution. PC...

We just upgraded a few weeks ago to VM Pro from the embedded (wow what a difference)anyhow despite my warnings to the staff to get any important messages off the old vm and written down, here we are a few weeks later and I have people wanting me to retrieve messages from the old card. I can see...

Hi guys, I have a SOE 3.0/59 and I need the receptionist phone to ring first then fallback to Auto Attendant. I found this thread that seemed like the answer thread940-875608 but there is no recordgreeting available in the feature list when I go to create the shortcode. In the help it lists it...

Howdy, Relatively new IP Office system. DSS keys are programed for each user which gives call status but no indication of whether or not they are on DND. I know the phonemanager will indicate this but they dont want it, they want it to show on the phone like their old system did. Any way to do...

I'm taking a stroll out tomorrow to see whats up but thought I would post anyways in case someone has already come across this. SOE 4T+4A+8DS=16V with 5420 phones. Been working fine for several weeks. One of the users is now having a problem when she tries to dial a call on speaker. When she...

Ip Office SOE (4A-4T-8DS-16vc) 3.0.59....I have two users complaining that about half the time they dial out the calls either drop before they dial or they dial and the operator (phone company) recording comes on saying their call could not be completed as dialed. I have made about 50 test calls...

I'm probably missing the obvious here, all I want to do is have a calls go to the receptionist ext200 and fallback to AA and have a night service button send calls straight to AA... What I have, incoming calls go to hunt group "main" only member is ext200 (receptionist) According to the avaya...

Trying to set up a SOE (4T+4A+8DS+16VC) with 5420 digital sets. According to the Avaya website those phones are compatible with all IP Office platforms, but when I plug in they try and boot and then display system incompatibility. What am I missing?

Maybe I'm missing the obvious. DBN is setup for everyone via first names and I now have two new people that just started, both with the same first names. What is the best way to set this up, as it is now each receives some of the others calls. I thought about first names plus last initial, but...

Maybe I'm being paranoid, but just logged into our phone system after updating WinSPM from 7.0 to 8.0 and the quick access worked fine, clicking on standard spm pulls up the usual screen but in it, it says click any key to blah blah convert to 7.15 No I'm under the impression this is wanting to...

Hi guys, Currently have SQL 2000 running on an NT 4.0 box. We want to upgrade to a new server running the same version of SQL but new hardware and running windows 2003 server. What would be the best approach to this? Thanks

Hi Guys, I had a potential customer just call me, with the following problem. I'm not a phone guy, but a network guy. I just wanted to see your guys thoughts before I attempt to tackle this. Here is his description of the problem. Avaya Definity G3 with Audix Voicemail. We are networked with...

Hi guys, This is probably simpler than I am making it, have a legend with cke5 proc 6 port merlin messaging and 6 408 gs/ls cards. We have two groups, customer service and everyone else. I need to have customer service calls on their 6 lines ring all the phones in customer service, then if...