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I have a customer with a 6X16 installed. They were complaining about the flash VM not releasing the lines. I checked and the cabinet is a DS, but the software pack is not. If I change the pack to the DS version, will I have to reprogram it? If so, can I use Norstar Manager to save and reload...

I have a 4 port Flash with a 2.0.10 PCMIA software card. When I first got it, I did not know the password so did the F985 and reset. Then I had to 266344 and initialize it. After powering the system down, it now does not recognize the flash unit. I tried F903 and F983 and comes back with...

I just bought this from a previous owner. I hooked it into my system. F983 works and I tried all the default passwords for 2 digit, 3 digit and , 4 digit. None work. I did the f985 and reset manager and operator passwords. Still no worky! Tried the 266344 and vuola! It walked me through the...

I have a client that runs a rural motel. He has a Magix with R1.5 software. He wants all calls that ring at the operator extension to be able to forward to his cell. I got it all setup and internal calls from extensions forward to the cell just fine. All trunk calls are first picked by the AA...

I have a client that runs a rural motel. He has a Magix with R1.5 software. He wants all calls that ring at the operator extension to be able to forward to his cell. I got it all setup and internal calls from extensions forward to the cell just fine. All trunk calls are first picked by the AA...

I have found a couple of earlier posts that asked this question, but not really answered. I have a site with 7 phones. 221 is the prime set and receptionist. I have all 4 incoming lines as ring/appear on it. The other phones have appear only. After it rings 221 3 times, I want the other phones...

I have an R7 system with a merlin mail R3. I have a calling group 869 that has a couple of members in it. 869 is actually the last three in a DID that has an 800 number pointed at it. This system is large with 3 PRI's coming in. I need to configure so that when all agents in calling group 869...

I have a client that runs a 25 room lodge. They have a Magix R1.1 with Merlin Messaging R1. They are currently using regular 2500 sets in their rooms. The guests have to dial a feature access code to dial the voice mail and then go through the enter mailbox number and password to check messages...

Okay I have a Magix system with a Merlin Messaging module installed. AA1 covers line 802 and AA2 covers lines 803 and 804. The AA's pick up fine and do their jobs. The dial 0 timeout action is transfer to system operator which is extension 100. Extension 100 has a primary coverer which is a...

Okay guys, go easy on me! I am an Avaya guy and have a new client that needs me to do a little tweeking on their DBS system. I need to locate a manual and possibly programming software. I hear the software takes a dongle, but there is a work around. Can anyone help me out? No, not interested in...

In the dial plan, number 2 is set to extension under the four digit column. I need to change this to misc to limit the extensions to a second digit of 0. When I try and change the plan to misc, it states there is already an assignment and extensions need to be removed first. Is there a way to...

When I try and delete the data extension 5902, a message "Must disable associated link before removing data module" pops up. How do I disable associated link? ScoTTeL Office Solutions PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications...

I have the Audix R5.1 integrated to the Prologix with a C-lan. All is working well. Mailboxes and AA working great now. I built the business schedule on Bus1. When I build the AA routing table to route incoming 1000 to bus1 and box 1150(night box), it routes to night box all of the time. No...

I need to have a simple hunt that rings the first ext always and hunts down the list in order. I need to point a button press of 4 from Audix Auto attendant to make this hunt happen. 9 people in the hunt and needs to go top to bottom every time. I have tried different scenarious all having...

When my callers dial in on the main number, I have 3 choices and then time out. If selection 4 is pressed I need it to route to a group of 9 stations hunting in sequence from top of the list to bottom. I do not want these extensions to be agents where they have to log in and out. The top 2...

I have an audix R5 integrated to a Prologix. I cannot figure out how to change the time zone on it. Also, when I route auto attendant using the business schedule in audix, it goes into after hours routing immediately even though it is still within the business day. Any ideas? ScoTTeL Office...

I have a Intuity Audix Map5P that is integrated with a Prologix through C-Lan. I created a subscriber box with auto-attendant COS. When I login to that box to record the menu greetings, it acts like a regular mailbox subscriber. When that extension is called it just says "please wait" and then...

Okay, I am going to sound dumb here. I have never worked with Intuity before. When looking at the back of a tower MAP100, which port is port 1? Is it the top most card or the bottom one. I have 2, 6 port cards in this system. Also, if I hook up all analog ports and place them in a hunt will...

I am installing a Prologix with r9 software. It was taken out of one company location and being reinstalled at another. It still has a lot of residual programming that I am slowly cleaning out. Here is my problem. We have to dial a 10 digit number for local calls due to dual area codes. One area...

Have the default craft passwords changed since R6 software? I am trying to connect to a Prologix with R9 that should be default. The craft passwords I have used in the past don't seem to work. Any ideas? ScoTTeL Office Solutions PBX, Fiber Optic, Cabling and Networking Installation and...