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We have a site that was recently downgraded from R9.1.11 to R9.1.7 because of some odd issues with Group Paging. Since the downgrade we (BP Admin and onsite Managers) are unable to get the user pages to load when attempting to make changes via the Web Admin portal. I have used the Embedded File...

Have a strange issue that a customer has presented. IP Office R9.1.9 They have PRI service. They have 4 extensions in the Main HG that all calls route to. They have 4 Call Park slots (Park 1, Park 2, etc) shared and programmed on buttons on all 4 of the HG member phones. When they were very...

I'm new to the Panasonic systems. I normally work on Avaya but we are starting to delve in to the Panasonic world for smaller customers. We have a customer with a Panasonic KX-TA824 and the Built-In Voicemail (KX-TA82492) card in it. The voicemail has apparently stopped working. When we try...

We have a newish IPOCC install in place (R9.1.0) In the call flow there is a "wait time exceeded" element that is not working. I have found another Tek Tips post that had a similar issue and it appeared to be a glitch that was corrected by doing a database restore. I have found a document that...

Have a site with Audix Lodging setup. We are not able to access the guest mailbox at all. The mailbox will answer but not able to access it and retrieve messages or record a custom greeting. I have gone through the Lodging Administration menu to reset the mailbox password. I have also checked...

Relatively new to IPOCC. We have set up a location with IPOCC on a new IPO R9.1 system. We used the Avaya RICS service for the initial setup of the system. Now the users are wanting to send calls out to a 3rd party call center for after hours and overflow when all of the in house agents are...

Trying to make some simple changes for some users and am unable to access the system. When logging in via ASA Emulation all I get is a 'bash'linux prompt. Anyone have any ideas how to get back to SAT? I get the same thing when I try to access via putty/ssh as well as when I try GEDI Thanks in...

Been out of the Comm Manager side of things for a while. Hoping for someone to get me back on track. I have an S8500 call server that will come back on line. Initially I was not even able to ping the S8500. I had someone reboot the S8500. Now I am able to ping the server and access the Linux...

We are trying an experiment with the VMWare Avaya VPN Gateway to access some of our IPO systems. Has anyone else tried setting this up. We have run through the install procedures and are at the Log on to AVG VM portion. The Documentation says to log on as root with no default password. When we...

Have a site where a user is apparently abusing the DND feature. Is there a way to block the DND function for a particular user? The phone is a 9630 on an IP500 V2 R8.1 I have tried setting up a User Short Code of *08 feature: barred. But that only block them from manually dialing the Short...

I have a location (G3si V8) that we have had to replace the SAT terminal because of a failure. The replacement (a LINK MAX 900) has arrived and in trying to connect it I am unable to access the settings menu for the terminal. I searched and found that Ctrl + F1 should bring up the settings menu...

Have and IPO R9.0 (build 829) Essential Edition with Embedded Voicemail. I have set up the the SMTP fields with the IP address for the SMTP server (also tried the FQDN). I have tried it with Server Authentication and without. Nothing seems to work. I have verified that I can ping to the SMTP...

Setting up One-X Portal on a server and am getting the error of "Provider SAP Login Failed" for the CSTA Provider. I found an older post that recommended changing/resetting the password in the IPO as well as the 1XP for the CSTA Provider. I set the password on both sides to a new simple password...

I have a site with a dedicated outbound LD T1 (not ISDN) and they are wanting to send a specific number. The Carrier is telling us that they are looking for us to send the number. I am not familiar with setting the outbound calling number on a Non-ISDN T1. Is this possible set up? Old School...

Installing my first Basic/Partner Edition with ETR Cards. System is 8.1.43 with 3 ETR Boards and 2 ATM4 Daughter Boards. We are replacing an existing Partner ACS system. When looking in the system programming it looks like stations 16, 17, 24, 25, 32 &33 are phantom stations. Is there a way to...

Have a UCM R8.1 on an IPO R8.1 It was working fine on the bench. I was able to set the IP address of the UCM and access it via the web interface (on the bench). Deployed it with a connection to a SCN site and was able to access it from there as well. Via the IP Address, dialing *17 and pressing...

I don't know how I keep ending up in these situations. Now I am tasked with getting Cisco 7940 telephone sets working with IPO 8.1 I have managed to get the firmware changed over from the Cisco Skinny to SIP. I am not able to get them registered to the IPO. The only time they will show...

Setting up 9630G as VPNRemote phone. I believe we have the VPN connection working since the tunnel is successfully set up and traffic is passing thru. The endpoint just will not register. In Monitor I can see the request from the source (IP Phone) 192.168.128 to the Destination (IPO)...

Config is IP500 V2 R8.1 with SIP trunks via a Metaswitch 7.3 First time working with SIP trunks. I know that it is very different from PRI that I am familiar with. Found the Doc (via a Tek-Tips search on the knowledgebase specifically for connecting IPO to Metaswitch 7.3 I followed the docs...

strange issues while 9508s are twinned with T7406e wireless phones. The config is IP500v2 R8.1 There are 2 Combo ATM cards and one DS16 expansion module for the Avaya phones and a TCM 8 for the connection to the T7406e wireless base station with 3 stations connected to it. The problems are...