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  1. RatX

    3COM 4500 - Network Loops Kill LAN

    Greetings all, My organisation uses 3COM 4500 LAN switches at the office I'm located. We've had two incidents where a network loop has brought the whole LAN to its knees - in one case, a simple 8-port switch was connected to the LAN and somebody "looped" a cable by mistake and in another case...
  2. RatX

    H.323 Trunk Setup - LRQ

    Would greatly appreciate any assistance with this one: I'm in the process of implementing H.323 trunks between our Avayas (CM3.1 & 4) and a voice provider over their MPLS network. Their setup requires separate trunks for inbound and outbound traffic, with their gatekeepers managing the...
  3. RatX

    Extract Informix Data into MySQL

    Scenario: I have an Informix 7 DB, which holds statistical call centre data, hosted on a Sun workstation. I have set up a MySQL 4.0.12 DB on a Win2K Server machine. I have Openlink ODBC drivers for the Informix DB. There is a particular table on the Informix DB which holds very useful call...
    • RatX
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    • Replies: 1
    • Forum: MySQL
  4. RatX

    Call Flagging via CMS

    Greetings, I manage a DEFINITY G3r v9, to which we route calls internationally over PSTN (call center - 5 x E1 ISDN PRI's). We have intermittent line problems with certain inbound call types and I'd like to enable a feature whereby the call center agents can push a button on their phone to...
  5. RatX

    IP Telephony

    Greetings, This should be a fun question for somebody in-the-know. I'm trying to get an overview of Avaya's DEFINITY IP telephony architecture. Useful as the manuals are, in terms of technical overviews they're a bit lacking. Maybe somebody here can help? I have a DEFINITY G3r version with...
  6. RatX

    DEFINITY CDR

    Hi all, For various reasons, the CDR output of my site's DEFINITY G3r (release 9) was not dumped to my TMS for a few weeks. This information appears to have been replaced in the DEFINITY's internal buffer with newer information. CDR delivery is via a data module, as the switch does not...

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