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  • Users: SF0751
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  1. SF0751

    4620 Phones - Static IP to DHCP

    CM 5.1; S88000 at main site, 36 remote sites with G700 Media-Gateways, 4620 IP telephones. All of our current IP phone sets (~450 stations) have a static IP address. However, our network team is now converting from static to DHCP most IP addresses. Is there a way to force the phones to pick...
  2. SF0751

    WFM and CMS - Interval Changes

    Yesterday, I changed our CMS system so our intervals would be measured every 15 minutes, instead of every half-hours. However, our Blue Pumpkin (aka Verint) WFM system is still running on the half-hour. When I log into CMS from ASA, I have the following setup: bp Reports Interface 1)...
  3. SF0751

    US - Cell Phone Laws

    Where I work, my job responsibilities include managing our company-provided cell phones. At least two or three times a year, I will receive a email from one of my users who received a chain email, warning them that the state law is going to ban all cell phone use while driving. If you manage...
  4. SF0751

    2009 InAAU Conference

    Registration is now open for the 2009 InAAU Conference. This year it is being held at the Gaylord Resort in Kissimmee, Florida - about 1.5 miles from Disney. Anyone else planning on going? Susan "An education isn't how much you have committed to memory, or even how much you know. It's being...
  5. SF0751

    Crisis Alert Issue

    We have crisis alert set up on our PBX (CM3.1.2; S8700, ESS, and many S8300/G700 combos). On the crisis-alert sys para screen, we are using both the "Alert Station" and "Alert Pager" sections - although the telephone numbers listed are cell phones and not pagers. This has not been an issue in...
  6. SF0751

    Route Pattern Question

    This is probably a very basic question - I've always had Avaya programmers work on my ARS, AAR, and Route Patterns, but now I'm teaching myself how to set this up - lots of trial and error but I'm getting there. In a lot of our route patterns, the NPA is shown as 200. We're in area code 210...
  7. SF0751

    "Conserse On" step and CMS VDN Information

    PBX: CM 3.1 with EAS. IVR: InterVoice 4.3.2 We are upgrading our IVR for bilingual calls (English and Spanish). To avoid having the caller select their language twice (once in the PBX, once in the IVR), I am passing the VDN information to the IVR using a "CONVERSE-ON TO SKILL" command in the...
  8. SF0751

    CMS and Blue Pumpkin

    Somewhere along the way, I've lost my notes on this. I need to push our historical reports from CMS (r13) to the Blue Pumpkin server. I know that I need to sign into CMS emulator to do this, but I can't find the exact menu option. Can anyone help? Susan "Opportunity is missed by most people...
  9. SF0751

    Q-Calls for Time Threshold

    We are on CM 3.1, Call Center release 3.0, with EAS. One of my departments wanted to change their q-calls button on their telephone. It was previously set up for a threshold of 10 calls in queue, they wanted it changed to begin flashing when the oldest call reached 30 seconds in queue. Here...
  10. SF0751

    CMS - Service Level Question

    We have a call center here with 75+ employees, each divided into one of 5 groups. All reps have a single skill at the same skill level. The question has been asked if we can obtain the service level for each individual group, in addition to the service level for the department as a whole...
  11. SF0751

    Free CallMaster VI telephones

    We have 100+ CallMaster VI telephone sets that we are no longer using. They are available, free of charge, to anyone who will either pick up the equipment (located in San Antonio, Texas) or pay for the shipping/handling. If you're interested, contact me through faq690-6547. Susan "Opportunity...
  12. SF0751

    Spliting a POTS line

    We're building a new office building, and my manager wants to split some of our POTS lines and share them between non-critical devices (fax machines, etc.). I think that the maximum split of a single POTS line is into 4 (1 pair per device); is this correct? In addition, do I need to worry...
  13. SF0751

    Neat New Tool

    Check out thread690-1184597; and thanks to phoneguy55 for letting us know about this! Susan "Do what you feel in your heart to be right - for you'll be criticized anyway. You'll be damned if you do, and damned if you don't. " - Eleanor Roosevelt (1884-1962)
  14. SF0751

    Contradictory Sayings

    In thread1256-1178437, the subject has turned to the meanings of sayings and phrases. This reminds me of something I've always found interesting - well-known sayings that appear to contradict each other. Two of my favorite pairs are: "Good things come to those who wait." vs. "He who hesitates...
  15. SF0751

    Audix - Custom Greetings Available

    Got this from my local Avaya User's Group & thought I'd pass it on: Hi, from Audrey Audix, the voicelady of Audix. I am writing you to find out if your members need help in recording new custom greetings or re-recording fragments on their systems. I am available to do this. I would love to...
  16. SF0751

    VideoConferencing Hardware Question

    I'm not sure if this is the correct forum for posting this question, if there is a better match out there, please let me know. BACKGROUND: We are in the process of setting up a video conference solution for our business. On the customer side, we have a Polycom VSX8000 unit, and on the company...
  17. SF0751

    Intuity Audix - Auto-Attd Route Table

    We have an Intuity AUDIX (Release 5.1-33). Is there a way to increase the number of entries available for the Auto-Attendant Routing Table? (Hopefully without paying Avaya any money). We currently have 25 entries and would like to increase this to 30-40. Thanks in advance for any suggestions...
  18. SF0751

    Pfizer, Microsoft take aim at spam

    Drugmaker Pfizer and software giant Microsoft are teaming to fight the slew of spam e-mails hawking Viagra. Susan "Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894)
  19. SF0751

    New installation - Any Words of Wisdom?

    We will be installing eQuality Balance 6.5 within the next 6 weeks. We have 3 separate Call Center areas, located in one physical building with an Avaya CM1.3 PBX (with EAS). Does anyone have any words of wisdom or advice that they'd like to share as we prepare for this implementation? Susan...
  20. SF0751

    4620 IP Phone - Call Log Information

    Does anyone know if it is possible to view the Call Log (Incoming, Outgoing, and Missed Calls) on an 4620 IP phone from a location OTHER THAN at the physical phone itself? For example, can I telnet to the phone? Is the information stored at the Media Gateway level? Is there an command in ASA...

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