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Not sure if this belongs in Norstar or VM forum so I apologize if in wrong place. Also apologize for the length. Have a customer with several locations all set up pretty much the same way. Each location has an MICS with Nortel Application Module (NAM) voice mail. They are stores so there are...

Have a customer with a three site installation. Each site has/had a 3Com V3000 talking over VTL's. One site's NBX was fried in an electrical storm. We're converting them to ShoreTel but initially we just replaced the fried unit with a ShoreTel. The ShoreTel PBX is connected to the main NBX...

Client running ST 7.5 on an SBE system. They developed an error when starting up Trunk Test Tool. Dialog shows Run-time error '13': Type mismatch. I ran into this before, with this cutomer, but can't remember how it was fixed. Already did compact and repair on database and repair reinstall. Any...

Have a customer in the Central Jersey area who lost power with the recent storm. The power situation blew out their firewall and some of their other equipment. When they brought the NBX back up, the system shows "NO LICENSE". It's a V3000 that was shipped with and has been running R5_0_31...

Customer running NBX V3000 Analog with R6_0_63. They were having apparent sporadic MOH problems which someone attributed to faulty cable/player. Put in new tuner for overhead music and connected to cable for MOH. Cable was tested and is OK. Initially got MOH but volume low. Tried to adjust...

Anyone know if any recent s/w updates changed the comaptibility situation with Nortel door phones? We have customer with door phone in remote building connected to a Norstar MICS over an MCK Extender 6000 to a PBX Gateway II. Extender was running 2.1.3 and 2.1.6r3 on gateway. Doorphone would...

V3000 running R6_0_44 with a mix of 3101 and 3102 phones. Looking for a way to configure an entry phone so that when it goes off hook, a call is made to a specific hunt group. I was certain I had seen this in 3Com installations before but I can not find any docs on how. Any help would be...

Have a customer with an NBX100 running R6_0_35. Network consists of 3Com baseline switches. Issue effects both internal and external calls. When call is made/answered with handset, audio quality is fine. When speaker is engaged, audio goes south. Returns to normal when switch back to...

Anyone have any expersince adding customized reports to the CDR? I'm running NBX 4.3.3 and CDR 4.3.2. I created a Crystal report and the report runs fine in Crystal accessing the NBXCDR database. When I save it into the Custom Report folder and try to run it through CDR, I get an "Invalid...

Sorry in advance for the length of this but I've been beating my head against the wall and only succeeding in getting a serious headache! We recently acquired a used RackMountPlus server on eBay. The server was loaded with Win2k and had already been used in production. The MB is an Intel 845...

One of our customers has a SOHO3/50 that appears to be working in all aspects except Management interface. Attempts to open web browser to LAN IP address result in "Page can not be displayed" message with "Can not find server or DNS error". SonicWall responds to ping and internet access OK. I am...

Hi Guys, How do you get at the settings for the default headers for print preview in Datasheet mode. The header is just the file name centered and date on the right. The footer is just the page number centered. Thanks in advance. The Old Man

Microsoft identified a problem with Outlook 2002 where embedded objects [word docs, pictures, etc.] can not be opened when the message is in Rich Text Format. It's documented in Q281046 at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281046. I have been unable to use their...

Microsoft identified a problem with Outlook 2002 where embedded objects [word docs, pictures, etc.] can not be opened when the message is in Rich Text Format. It's documented in Q281046 at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281046. I have been unable to use their...

Hi guys, Has anyone ever run into this behavior before? My son uses Outlook 2K at work with Exchange 2K server. I use Outlook XP at home with Verizon's SMTP/POP3 servers. When ever my son sends an email with an attachment from his work account, I do not receive the attachments. If others...