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We have a Merlin Legend system where they just moved from analog POTs lines to a PRI. They use an answering service at night (Doctor's office). What they have been doing is dialing something like *72 to transfer their calls at night through Verizon. Now that we just moved them to a PRI I have to...

I am working on Definity G3V6 which has a duplicated common control. I am getting PI Link errors (a number of them). Can someone tell me what I can do to clear these errors? Let me know if you need more details. Thanks for anyone who can help. Dostrow

We have a Definity G3 Version 6. We have been getting an FL-Data alarm. Someone had given us a suggestion to do a 'save translations' and that that might clear the alarm. It did not clear the alarm. Can anyone tell me what this FL-Data alarm is and how can I clear it? Thanks for your help...

I am trying to verify what the part number is for a PRI card for an Option 11 Rev. 3 Someone told me to use an NTRB21AB or AC. Is this the correct card for this version of the Option 11? Thanks in advance for anyone's help. Dostrow

I have a customer with a Definity V9 where the Intuity Audix completely crashed. They want to be able to program a button (on the console) so they can forward the calls to an outside number when they leave. They also want to set up a button so that when the attendant needs to walk away from...

We have a customer with an IP Office 406V2. The system has 2 DS30 and a DS16 expansion mod and an ATM16 Trunk. Module. They are experiencing static of varying levels on 3 or 4 of the analog trunks. They are always the same trunks and the static is pretty constant and pretty bad. We have replaced...

We have a customer who has a Definity (XE Style) with the TN789 Wireless cards installed. They are authorized for wireless and have been using them for years. They had a power outage and their system came down. When the system came back up all 3 of the TN789's were in [COLOR=red]Major...

We have a customer with a Merlin Legend R6.1. We have it set up so that options in the voice mail transfer calls to the customer's other locations. The way we are doing this is when the option (i.e. "Press 2 for xxx location") is pressed the call gets transferred to a single line port that is...

We have a customer who wants to be able to do Trunk-to Trunk transfers. The problem is that when we set this up and attempt to do the Trunk-to-Trunk transfer the volume on the call is too low. The scenario is that when a call comes into the Auto Attendant and they select a certain option which...

This is a strange one. We have a customer with a Legend (I think) R4. They had a problem with their analog lines possibly from a power failure. We replaced the card and did a board renumber and they came back up - no problem. Here is the current problem. When you dial into the system it goes to...

How many extensions can you have in a Merlin Magix Calling Group? Thanks Don

HELP!!! We have a customer with a Legend R7 (lots of Analog Phones) that has obviously been for a long time. We got a call that some analog phones were not working. When we went on-site we found a BLOWN 012 w/ Ring Gen. We replaced the board, the phones all came up. 1 1/2 days later the same...

We have a customer with a Definity V6si where he has a bunch of wireless phones. They are model number WT9601N and they work fine. We tried replacing one of these phones with a WT9601B and it won't come up. We have tried this with a number of 9601B's. Is there something we can do to make this...

We are trying to set up a Magix so that during the day calls do not go into the Auto-Attendant. At night they want the Auto-Attendant to pick up the calls. We have programmed a night service button on the Attendant's phone (ext. 201). The problem is that when the night service button is pushed...

I need some help. We are trying to Renumber a Magix to use the 400 range for extensions but the system won't accept anything that starts with a 4. Is there any way around this? Thanks. Don

We have a customer with a PRI that is now trying to make International calls over their PRI. The carrier is saying that they are receiving the international code (011) and they are also receiving the message "international call" along with the call. Their switch is rejecting the call because of...

Can someone tell me what the maximum amount of simultaneous calls there can be in an IP Office 406 or 412? We are working with a customer in a Call Center environemnt that needs to know the limit. Thanks. Don

Is it possible to Network an IP Office to a Merlin Magix or a Merlin Legend where both systems are physically next to each other? If there is a way to do this; what kind of functionality can we get (i.e. centralized vm, 4 digit dialing, features across the network, etc.)? BTW, I posted this...

Is it possible to Network an IP Office to a Merlin Magix or a Merlin Legend where both systems are physically next to each other? If there is a way to do this; what kind of functionality can we get (i.e. centralized vm, 4 digit dialing, features accross the network, etc.)? Thanks Don

We are installing a new Partner system for a company that wants to keep the same extensions as they had from their old system. We need to set them up in the range of Extension 20-39. The problem is that we are only installing a Partner 509. Is there any way to give them the Extensions they want...