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We have a Conversant that is passing us data. I have provided our Conversant admin with the data return code and he showed me in a trace that it was sending the data but I can get the data into the UEC/UUI. I want my vdn 3125 to send the data passed from the Conversant to the Agent's station...

Trying to pass some digits into our JTAPI application through the UUI. Is there anyway to monitor the UUI stream to know if we are really passing the data? Running a G3R10 with CVCT 11.1 Thanks in advance. mcw1

We have a callcenter on a g3R10 and they want to limit all outbound calls for our sales agents with the execption of 911 and a few toll-free numbers. I understand how to restrict outbound on COR's but not sure how I am going to allow only a few select numbers. Any help would be greatly...

Having trouble replacing the default day auto-att. We have recorded the message as prompt 1 and assigned selector code but the default message always plays. thxs,

I have a G3R V10 and I have been asked to change our Manual In button to an Auto-In button and add Timed ACW. Is there an quick way to replace the manual-in button or do I need to make the change to each station. Thanks in advance!! mcw1

I would like to add a System List button to all my IP Agents and I would like the button to display "System List" on the phone features screen instead of "abrv-dial #9" Is there any way to centrally do this or does each agent have to manually rename the button. thanks in...

I have a G3rV10 not showing Caller ID on a ISDN/PRI. AT&T says they are sending caller ID. The name of the trunk group is displayed on the phone. I have a MCI trunkgroup setup the same way and it does show caller ID. Is there something different to setup since it comes from AT&T? thanks in...

I am a new administrator and I am trying to figure out what "phantom-user" extensions are used for. I have 3 digit phantom User extensions but the rest of my dial plan is 4 digits. They all route to the attendent thanks in advance, mcw1

I have an attendent console that sometimes gets ACD calls?? When I run a "list trace att" It shows "split attendent" How would an ACD call get to my console. We don't use rona in a G3R V10 EAS environment? thanks, mcw1

Does anybody know how to administer the domain control for hunt groups. I need to enter the extension of my AdjLink station for some of my hunt groups and I not sure where that is done. i.e. Definty or CVCT Server or MAP D board. The G3R is a R10 and CVCT is R11.1 thanks in advance, mcw1

What is the procedure for using the CallPark Feature? I can't seem to get it to work on a G3R V10. thanks

We have a growing call center and as we hire more agents the calls are getting tougher to hear. All of our calls come in as Trunk-to-trunk transfers and I have maxed the volume on the sets. Is there any other setting in the Definity to increase volume to the sets? thanks, mcw1

We are installing IP telephony on an G3R10 and we are getting network interuptions when we plug our CLAN and Medpro cards directly into a Cisco Catlyst 3500 switch. If we leave them plugged into the CentreCom MR820t hub, the network connection is fine. We want the faster connection that the...

Can you bridge a digital transtalk to the attendent console????