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A couple of our users have suddenly found all their desktop icons have disappeared! Also there is no right-click function on the desktop. Any ideas why this could happen? It is specific to the user, not the PC. We are using Windows 2000 server/workstation, and roaming profiles. Users are not...

We have set up group policy in our public access area to hide the C drive, but also want to hide the network drives, I and J. We need to allow floppy access. There doesnt appear to be an option for this in the group policy editor, it only offers restriction to local drives, or all drives. (I...

One of our users has a problem with Out of Office Assistant. It was working, then it suddenly stopped working. It is not just his PC, as when I logged on as him on another PC it did the same, but when I logged onto his PC as myself, mine worked. We have Win 2000 and Exchange on the server, and...

I have a new PC with Win 98, when I try to set up Internet Explorer it comes up with error message "failed to load Internet Connection Wizard Helper Component". I have reinstalled Windows, installed IE6 from a different CD, gone to add-remove programs and tried to repair, and add...

We have just upgraded to Exchange 2000. We have had a group set up for our Finance dept, whereby only they have access to their (F) drive with confidential data on it. It is all working ok with the 6 users currently in it. However we now want to add another (existing) member of staff to this...

I have a problem on my Win 98 PC, where the tab key will sometimes stop working. If you are entering data, instead of tabbing from one field to another, it will start tabbing between programs instead, as if the Alt key were also held down. It doesnt happen all the time, and is cured...

I have a new Compaq Ipaq H3870 pocket PC, which from the start has been nothing but hassle. It is connected to Win98 PC using serial port [couldnt get USB to work]. It regularly comes up with errors saying the device is not found, or that it couldnt establish a connection, or that 'Inbox needs...

I have a new Compaq Ipaq pocket PC, which from the start has been nothing but hassle. It is connected to Win98 PC using serial port [couldnt get USB to work]. It regularly comes up with errors saying the device is not found, or that it couldnt establish a connection, or that 'Inbox needs...

A member of staff wants to create a large [259 people] distribution list using Contacts in Outlook. However they get an error message saying "the list has reached maximum size for your network email server. Only the first 138 of 259 members will be added" Have looked at Exchange...

In Word XP, if you create a template and then a new document based on that template, you get 2 save options for this document. The first one prompts to save the template on which the document was based, the next saves the document itself. This is infuriating, as it is so easy to click 'yes'...

I have installed a new USB scanner [Hewlett Packard scanjet 5400c] on PC running Win98 SE, and get error message "Cannot initialise. Scanner not found". I have tried both USB ports, changed the cable, checked that USB was enabled in the Bios [it was], uninstalled and re-installed the...

I am in a small office running Win98 on all the PC's, and WinNT on the server. Some of the PCs are quite old and don't have CD drives, so in order to install software on them, we have to share another PC's CD drive. I have gone to My Computer on the new PC, right clicked on the CD drive...

Have been setting up Word XP for a friend, and notice that it seems to have been taken over by wizards that mean that things that previously took one or two steps, now take three or four. Example being Templates: if you create and save a template, instead of File>New bringing up the Template...

Just started in tech support at company with Outlook 2000 running on Win 98, [MS Exchange server is running on Win2000]. One of our staff has an intermittent problem when sending Word [2000] attachments to some of our clients. The attachment is sometimes corrupted and the recipient gets a...