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I have some 3920's on a 9.1 IP Office running in Basic mode. I have line buttons programmed on the handsets. I'm having an issue picking up held calls using the line appearance buttons. Scenario is a call comes into the system. Is answered by the receptionist and placed on hold. From the...

Having an issue with One-X Mobile. All calls work fine from the mobile client internally when connected to WiFi. Externally (3G/4G) inbound/outbound calls across the PRI work fine from the mobile client, but get no audio on station to station calls. This includes Mobile client to mobile...

Any other BP's having a horrible time getting Avaya to "activate/authorize/enable" IPOSS contracts??? I have a couple that were submitted to distribution over two months ago and still nothing...

I've managed to avoid "Basic" edition for a long time, but I just inherited a client who is running it. If I get them an "Essential" edition license and flip the system mode of operation am I reprogramming from scratch? Think I am, but want to make sure I know what I in for. Thanks in advance.

Have a client that is using SIP trunks from CBeyond. System was installed about a year ago and SIP trunks have been working fine since then. Out of the blue the SIP connection went down, and the trunks will no longer register with Cbeyond. This is an IPO500V2 running 7.0. No IPO config...

Having an issue with Outgoing calls over SIP trunks. Incoming works fine, but outgoing calls are disconnecting after 15 seconds. Monitor logs show that the Carrier is sending a disconnect message to the IPO terminating the call. Informed the carrier of this and they said that they do not...

Has anyone been able to get a 9600 series phone to insert a 9 or 91 in the missed call log using the 46xxsettings.txt file? It appears that the 9600 series phones do not support the "SET PHNOL" command, but I can not find anything to confirm this. I know I could put 91 in as a prefix in my PRI...

Not sure if anyone else is still looking for an application that will allow them to gather SMDR data from an IPO running R6. I was struggling with finding a replacement for delta server when I came across this... Advanced TCP IP Data Logger 3.6.0 B714 Seems to work well, and is free...

I'm having issues with Call Center View not showing all members in a group correctly. The group only has 4 members. This is not a new group and all members have been in the group for quite some time. In CCV sometimes it will show one of the members as a "Pilot Number", and other times it will...

I have a client with a 403 control unit that I would like to replace with a 500. I'm uncertain on a couple of items. They have VM Pro licensed on the 403, and have two expansion modules. If I were to replace the 403 with a 500 running 5.0 what licenses would I need to add assuming I get the...

Are there any IPO400 licenses that are not compatible with IPO 500 R5.0? Have a client that would like to migrate from a 406V2 to an IPO500. Can they bring all of their licenses with them (i.e. IMS, CBC, etc...)? I know they will need to add a few to function on the 500, but just not certain...

I have a customer who is reporting that their agents are unable to logout of the group once a call has been presented to them. I know the ideal solution is to have the agents logout if they do not want to take a call, but is there anyway that an agent can not accept a call to the group once it...

Up until today I have been lucky enough not to ever have to use embedded voicemail... I'm attempting to install it on an IPO 500 release 4.2(14) and am having issues. I have followed all of the instructions outlined in the Avaya Embedded Voicemail Installation Guide including transfering the...

Is there anyway to make the system send out the caller ID information of the calling party when a user is forwarding there desk phone to a remote location (home, cell phone, etc.). Currently the system only presents the DID number of the forwarded phone to the remote endpoint. I came across...

I have an IPO running 4.2(4) with Voicemail Pro running 4.2(19). I have outcalling setup and working fine. The problem I am having is with the number which is being sent out from voicemail pro when it makes an outcalling attempt. It is only sending the area code. The IP Office is set to send...

Here is what I am trying to accomplish. I have 9 telephones that I would like to setup in a "Most Idle Agent" hunt group. Customer would like the call to ring at one telephone for 2 rings, then go to the next most idle member for two rings, and then the next most idle member for two rings. If...

Is there a way to make a call to a hunt group go to voicemail if an agent is logged into the group but doesn't answer the call. The scenario would be that agent 'x' is logged into the group, but for some reason doesn't answer the call (stepped away, and forgot to log out). Can this call be...

I am setting up CCC and most everything seems to be working fine, but I am having one issue with CCV. I can use CCV and the CCC reporting applications with no issue when they are run from the CCC Server, but if I attempt to run CCV from another machine on the network I am getting an "Unknown...

When using the Avaya IP Softphone for Communications Manager a user can login to their softphone with the same extension number as their desk set. The system then logs the user out of the desk set while the softphone is in use. Is there a way to duplicate this on the IPO, or does each device...

Here is the scenario: a user forgets to logout of his/her hunt group, and a call gets distributed to them. The user doesn't answer the call because they have left for the day. Is there any way to have the IPO automatically log this user out of the group so future calls to the group are not...