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Hi, all... We're running BAB 11.5 SP2. Every since we patched to SP2 we've been experiencing a random issue with different libraries staying in a LOCKED state after a backup. Can't dismount, erase, inventory...nothing. The only that frees it up it to stop/start the tape engine. The firmware...

Hi there, Does anyone have a valid fix for "Invalid procedure call or argument" errors when trying to connect over Internet Explorer with Onyx's CRM product version 4.5 after installing Service Pack 2 on XP? Microsoft released a couple patches for their CRM product. We've been unable to...

Hi, all... Does anyone know how to overcome an E8535 error on BrightStor v.9? This happens specifically when we're backing up one of our NAS devices. We'll get this error after about 12 hours into the job: E8535 error -- Failed to receive data from the client agent. (Address=x.x.x.x (name...

Hi there. I was wondering if anyone else has had issues with the Dell PE6650 and an annoying CPU IERR E07F0 on reboot. I have seen other threads where Dell has replaced the MotherBoard and has suggested upgrading the BIOS and ESM to the latest revision. However, that has not seemed to help...

Hi, there... We're running the latest and greatest version of BrightStor v. 9.01 and are experiencing extremely slow bricks restores. I called CA and they told me that if any anti-virus software is running on the Exchange 5.5 server, the restores would be significantly slower. So...I built a...

We recently upgraded from ArcServe 6.61 for NT to ArcServe 2000 on a Win2K Server. Our previous backups on 6.61 were encrypted and we never had a problem restoring. Now when we try to restore these tapes using ArcServe 2000 and we give it the proper session password, we get this error...