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Hi all, Can I upgrade a version 1 cabinet to 8.1 software? Or do I have to upgrade the cabinet to a version 2 first. Thanks MRoberts

HI all, I have an IPO in Basic (muppet mode :-( ) 8.1.69. I am trying to connect a Partner doorphone via an ETR card. I've tried the power fail ports and the regular ports. When I plug it in, it immediately calls 10. But just at that one moment when I plug it in. It never works again. Doesn't...

Does anyone have a SAPS installation card. I know how to tell my client to wire it up for digital phone boosting but he is needing a picture along with the instructions. I can't seem to fine an installers guide on it. Any help would be greatly appreciated. Thanks MRoberts

Hi all, Is the 90 day grace period still available. I have "heard" that going from 7.x.x, making a call, then upgrading to 8.0.43 is not working even though the client is within the 90 day grace period. Avaya is still allowing major (7 to 8) upgrades as long as the machine is within that 90...

Hi all, I have done this before and it has worked. I am now on another system and it is not working. I shall explain. I am working on an IPO v2 7.0.27 and I am creating a new routing table (51) that will restrict all toll calls. In that table I am adding short codes like: Code: 1N Telephone...

System: IP Office 500 vs2 7.0.27 I have a system where when an end user does a transfer, then #, then the mailbox number, it is not going into the users mailbox number. As soon as the # is pressed a fast busy occurs. We have made sure to merge/ reboot and it just won't work. The transferring...

I am trying to install the 8_0_16 admin suite and it is choking for some reason and is giving me the error below. I had 7_0_5 on it with no trouble. I brought down 7_0_27 to upgrade an IPO I have on my bench for an install this week. The upgrade went fine. Manager was working just fine. For...

I have a customer with two IPO500 vs2 that were at the 7.0.5 level and the dial by name off the Embedded auto attendant was working just fine. He upgraded both to the 7.0.23 and now the dial by name does not work. When callers press the # (which is set for the dial by name) they get the prompt...

I have IPO500 vs 2 rls 7. Embedded voicemail. I have an Auto Attendant with a normal transfer action to a short code: *67 VoicemailCollect "#Tess" which allows callers to dial 3 and be transferred to Tess' vmail box. This works fine. BUT it hangs onto the line and will not drop it after the...

I have seen versions of this all over the forum.... customer has 200 series extensions but wants to use the "2" for something other than "if you know your party's extension, you may dial it" Can't I use * and have Dial-By Number action. Then make a transfer - Properties - Specific tab - Enter...

Hi all, I need a recommendation... I require an IP software phone that I can load in my laptop, then when I get to my hotel or wherever, I can start up a sw VPN connection, then start up my IP Soft phone and connect to the IP Office 500 vs2 7.0. I see that there are a lot of IP sw phones but...

I am seeing in the help file that short code 778 should allow you to access another mailbox on the system. When I do the 778, it asks me for the mailbox which I enter. Then it says, "This mailbox is not programmed for remote access." Then it hangs up on me. I have looked all over the place and...

Will the IPO 500vs2 rls 7 allow a call to come in on a PRI, be answered by Auto Attendant, then transferred back out. Initially using two channels but them drop them both and the call be held my telco. Two B-channel Call Transfer?? Thanks MRoberts

Can I program a Partner Edition IPO using the Standard Mode Manager. So I have a Partner Edition IPO and the guy doesn't know what he's doing and I don't know Partner. Can I have him change to Standard Mode so I can walk him through what I want? MRoberts

IP Office 500 vs2 6.1 reboots itself every other day. Monitor says, 10:16am "abnormal termination" Cause: Watchdog. Adr=00000000 D=0 PC=F024C0D0 Ideas? MRoberts

Hi guys and gals, I have an IPO 500 vs2, not sure of the sw level. They have a phantom user that is Unconditionally fwded out to another outside number. When you call the user from an inside extension the call forwards outside no problem. But when you call in, get Embedded voicemail, dial the...

I have the strangest thing: You know how you can initilize the 102 mailbox and then call in remotely, get into 102, then do a 99 and get into the remote admin? I have a 3.1 CallPilot that when you call in and do the 99 in the maibox, it says "Call Center command cannot be accessed at this...

How can I get an incoming DID (incoming call route with destination) to come up and ring on an actual button? Line appearance of course doesn't work because an incoming call route is not a line. Any ideas? MRoberts

I know I have done this.... I know I have. But I cannot remember how I did it. When a line is appearing and ringing on a phone, I want that end user to pick up the handset and immediately have that incoming call. Not prime line to IC, not to outoging.... But more like prime line to incoming...

I know I saw it or heard it somewhere that end users can go into their mailbox and do a *07 to change their outcalling status. I just tried it and it is not there. I did the default start points and all that. There was also an outcalling tab when you right click on the user in the VM pro...