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Customer has Legend R6.1. Service provider wants to bring in another T1. There is an existing T1, on a DS1 module,with loopstart and E&M channels configured for different numbers coming into the system and for outbound calling. The new T1 proposal is for a PRI point to point, between the...

I was just wondering if anyone has ever seen a call that was put on hold, then moves to a different line position? What could be causing the call to move to another line on the system? The current system is an Inter-tel Axxess. The phones are programmed with direct line appearances. The...

How can I find out what the mailbox capacity is on a Merlin Legend Mail module?

I have a customer with several lines who just added MLS6 phones. The MLS6 phones only show the first four lines. I tried programming auto line select for CO 1,2,3,4,5,6,7, but get a busy signal after lines 1-4 are busy. Is there a way to enable pool mode on this version? Is there a way to...

I have a Norstar MICS that just recently upgraded to T1-PRI for caller ID. The CID info appears on the telephones, however, the CID info does not appear on the SMDR. Is there a program to enable CID info for SMDR?

Have a Norstar MICS with T1 and local copper lines. When user calls a specifice 800 number on the T1, the call is disconnected at a specific spot in the far end AA recording. However, if user calls uses their local lines, that call is not disconnected. Could the far end AA recording be...

Customer downloaded call records 6/2/3 at 11am. The report showed calls for 6/2/3 at 5pm thru 11pm. After looking at the dialed number information, users identified the calls on this report at 6/2/3 at 5pm thru 11pm were actually from 5/29/3 at 5pm thru 9pm. I check the PBX SMDR data stream...

Does the Partner Plus support pulse dial phones?

I checked the Keyword Search for caller ID information. Question: Does Partner II R3.1 transfer CID info to the second extension receiving the call? Answer: Yes, however no release was mentioned. Is this true for all releases as long as lines are connected to modules with "EC"?

I have an extension that goes offhook to line one, about every 15-20 minutes. I've replaced the 206 module, the phone, and the cable. This same extension is programmed to select CO's 10, 9, 8, 7, 6, 5, 4, 3, 2, 1 for auto line select. Has anyone seen this before?

On the Partner II, will the system operate with a R4.1 primary processor and a R3.1 expansion processor? Currently the customer has both R3.1 processors, however, frequent power failures has killed their battery retention. I need to either replace the battery, and reprogram if the two...