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Hi All I am trying to image a new drive with a 4.0 GA set of imaging disks. I have Ghost 15 and I kind of know that I need this command ghost -clone,MODE=load,SRC=R:\40GA_BIT.GHO,DST=1,SZEE -ntchkdsk -sure -auto but I do not know how to use it. Has anyone got any ideas.

Hi All, Does anyone know the drive letter, label and partition size of a hard drive for a bcm 400 release 4? Thanks

Hi All, When the call centre closes about 100 messages arrive in the skillset mailbox to be dealt at night. Is there a way in which a hunt group containing only 4 mailboxes, cyclic hunting, can be set up for out of hours so the night staff can each log in to one of the boxes and deal with the...

Hi All, I am about to install a BCM450 Release 5 and have been asked as to whether 4 people can log into 1 mailbox to help deal with multiple orders. If it is possible how is it done?

Hi All, I have a customer with a BCM450 with ICC, they are concerned that when the ICC is closed the skillset mailbox only has 180 minutes of message storage which is not enough. In the Class of Serevice there is Mailbox Message Time, it states: The maximum message time is 180 minutes. Mailboxes...

Hi All, I have been asked to spec a BCM450 with 64 users all with voicemail and a 20 seat contact centre. When closed the system takes about 550 calls into voicemail with 4 users accessing these messages. A BCM400 has 32 channels of CalllPilot available but from what I have read the BCM450 only...

I've managed to get outbound calls but I can't get any calls in. Has anybody used this kit?

I'm using Call Pilot CCR Tree Transfer Mode to transfer calls to a Hunt Group DN. Prior to the call being delivered the Call Pilot says 'One moment please'. Is there anyway of taking this announcement off so that the call is delivered seamlessly without the caller hearing the announcement ??

Hi and merry xmas to everyone I have a BCM1000 on 3.7 and I am trying to connect to a hosted service using SIP. I have a 2 trunk VOIP licence and have tried using the SIP trunks to connect. From the provider we have removed the user name and password from the account because there doesn't seem...

I have aquired a NAM but without the CD. Could someone email the nvm2ppp.inf driver so that I can connect it to my laptop Many thanks Geoff

I am about to install a 2 cabinet BCM using most of the media bays. Does anyone have the dip switch settings for the bus config.

I have been told it is possible to print the system config of a compact and modular32, has anyone done this and if so how? Ta!