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Hopefully someone can help me out. I created an intercom group for a secretary and and her manager and programmed auto-icom buttoms pointing to the group and DC but pressing these buttons still requires user interaction ie pressing the line to pick up. What I'm looking to do, is setup up an...

Can someone advise as to how to switch off the key/button beep per each 4621 ip station is this the set in the settings file Thanks

I'm using ip softphone in telecommute mode, put my full number prefixed with ARS code 9 however when I do a list trace its only seeing 'dial 900356' instead of 9 followed by the 13 digit dial string in the program option, under number format i've ensure it can dial up to 14 digits so I'm not...

I'm looking for a way to set up a conference intiated by one person where all parties will be called simultaneoulsy to join it and for a message to be played as soon as they pick up the line. I looked into group paging but it is only one way, the other parties only being able to listen Any...

Looking to set up ip-network-regions without opening up 1000s of UDP ports for audio. How do I find out how many ports are really necessary for any one network region? Also if I change it will it affect any calls in progress? One last question is if phones shuffle to each other using same...

Has anyone had issues with using ip softphone on laptops as opposed to use on PCS. Have more connectivity issues with laptops but havent been able to pin down what this be down to

Does anyone have experience of other soft reception phones other than Avaya's softconsole. Looking for something with more visibility of calls in queue and name lookup on ani from customised directory.

Using VPN and IPSEC and I know there are known issues with using QOS and IPSEC. We have issues where voice packets for TCP/IP between the phone & CLAN(tcp port 1720) take an inordinate amount of time between PBX and remote ip endpoint. Regular data is coming across to the same location in 67ms...

Need some help on identifying the best set type for a Polycom digital soundstation Thx

Having a issue where ip phones find dhcp but once found diaply 'find router' and then reboot and go into a loop. The phone is able to broadcast a packet out to the switch and the ip-helper address is correct as it reaches the DHCP after 4 secs. As soon as it finds it and displays 'find router'...

Its been a while since I set up CDR output on a G3si from the DCE port. I have CDR set up on the trunk groups but I'm not sure what else needs to be set up to allow this facility to work. Thanks

Hello, I'd be grateful if someone could copy and paste their trunk group config and signalling config for a BRI MM720 circuit. Thanks

I have two worksheets I would like to merge. I need to merge the worksheets based on the cells being common in one particular column of each worksheet. Is there any functionality in excel to look at each the same colum in each of the worksheets and merge if it sees the same number, effectively...

I am having intermittant problems with connecting to the OCTEL using the serial port. The COM1 settings are 9600,7,even,1,hardware. Sometimes it connects other times there is no response. I understand that there is TELNET connectivity to this system. Does anyone know how to set this up and...

On the hunt group form I have set the distribution method to UCD-MIA. The choice then is for ACD & Queue. What difference would this make to this Most Idle Agent distribution if ACD was set to Y? Also I'm curious what happens if no-one is manning the first most idle extension in the hunt...

We are looking at predictive diallers for outbound callers. I'm looking for advice on which one would be the best to use. We will have approximately 30 agents using the system but I'd like to use a system that initiates calls only when an agent is available. Any advice ewould be appreciated

I spent a couple of days writing a CMS report and would also like to use it on another site without having to write it all over again. I'm not familiar with UNIX but is there a simple way of copying such a designer report from one CMS server to another?

I've created a CMS report for an Agent Group based on intervals but I would like to show other agent group totals for that same interval on the same report. I am having luck find the SQL criteria to pull such a report. If you have ideas then I'd certainly welcome them.

So can any of you telecom gurus help some poor chap with his a what seems a herculean task. I need to begin sending a manager text messages to his cell phone in Europe and in the U.S. he needs me to send him our Service Levels each hour of the day and she would like to receive it via text...

I would like to remote service observe but while I can use remote access to get into the switch it won't accept the feature code for service observe. In 'remote access' I have given it console permissions so I'm not sure what I'm doing wrong?