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I have a customer with a MICS system behind Centrex lines. They have multiple other sites connected with the Centrex (it is a school system). They want to add auto attendant in the admin bldg (not full voice mail, just call handling). Can Call Pilot or NorstarVM be setup to transfer to...

I have a customer who bought a bankrupt business and the BCM that was in there. We have set up the BCM and it is functioning fine (I am more of a Norstar tech, but I am learning). Problem is, their headquarters is on another phone system entirely, and they are looking for the best way to...

I have an upcoming project where we are splicing and extending a 200 pair OSP cable. Part of the spec calls for "OSP voice cable shall be tested, end to end, using a gang tester to verify continuity, polarity, and wire-mapping." What the @#%$ is a gang tester? I have a meg-meter and a Fluke...

Greetings, A guy I know does work in a large industrial manufacturing plant that has a Definity PBX. There is one section of the plant with 4 digital extensions, each of which has a call appearance of the other 3 phones. This way, when one phone rings, they all ring. (I am a Nortel guy, I...

I am working on a project where we have to pull cable from a manhole into a building through approx. 130 ft of new 4 in. conduit. The cable that needs to be pulled in is 200 pr telephone, .75 hardline and 36/12 fiber. We have experience in pulling through conduits, manholes, etc., but this one...

I have a customer with a MICS and a Flashtalk 4 port. The Leave Message feature (980) has stopped working. One of our techs went out, did **XFTEST and disbled the 980 code. What steps are needed to restore this? I have not seen this problem before. Randy

I am new to estimating for telecom and I was wondering what reference materials you guys use for labor units. There are published books for electrical labor units, but I have yet to find similar materials for tel/data work. We have begun to compile our own statistics, but I was wondering if...

Is it possible to get Caller ID information from a PRI circuit to be output on the SMDR stream on a MICS V4.0 with a 4.0NAM? Thanks for any help... rs

We swapped some trunk card to CLID cards last night in a MICS last night and today the ACD is not working. My tech performed a graceful shutdown of the NAM before swapping cards and then powered down and rebooted. This morning the customer claims ACD is not working. I have dialed in through...

I am a communications contractor responsible for as-built drawings on a construction project. I have toyed with a trial version of 2002, enough to know what I don't know (which is a lot). Is there a program/version of Auto CAD which would allow me to send/receive files and make my own markings...

I recently added a new module to a MICS 4.0-XC and had a strange problem result. We were putting in a M0x8A analog module into port 9. Powered down the switch, inserted the module and restored power. The analog ports worked fine, did some programming and moved on. Later, the customer...

I am heading to a customer site where they have a NAM, not sure of the version, which is allowing them to access the mailboxes, but not listen to any messages. When I tried to get into a mailbox offsite, i entered a valid MBOX and PSWD, it logged me in but then said, "Can not continue...

My cutomer is reporting that their NAM is delaying the delivery of messages by several hours. I have not been to site yet (going later) but I have not experienced this before and am looking for some insight. They have said that they will be at theira desk at 3 pm when the "Message for...

Greetings- I just installed a NAM 4.0 on a MICS to replace a Startalk. The install went fine, but I was trying to connect the laptop to the serial port and use VoiceMail Manager. I setup the direct connection through Dial-Up Networking and it logged onto the NAM. When I tried to use NVM, it...

I have a NAM 4.0 that I need to install replacing a Flash 4 port on a MICS 4.1. I would like to know if you can pre-program the NAM without it being attached to a KSU. Also, are these two versions compatible? Randy

Hello, can anyone tell me the difference between the various voicemail units available to the Partner system. I am primarily a cabling and Norstar tech. However, we have a customer with a Patrner II and they need voicemail. Our supplier has mentioned the Partner Mail VS and the PartnerVoice...

Is there any way to use single line phones in a hospitality environment with a StarTalk Flash and get some sort of message waiting indication? Currently I have a customer with a MICS and 7100 phones in guest rooms. I would like them to have single line phones which can take the abuse of guests...

We have a customer with a Legend R6 with a T1. Currently, the T1 is programmed with 7 loop-start emulated lines which correspond to 7 keys on the MLX-20 reception phone (simulating analog trunks). The reception desk is not manned full time and is often covered with Night Service to a group of...

We are installing a Cat 5E cabling system. A large portion of the cables are installed in PVC consuit under the slab floor to recessed floor boxes. Upon testing, many of the cables failed the test on return loss. When viewing the test data, it appears to spike at about 5 feet from the tester...

Some collected questions that I have always wondered about: 1. On the StarTalk Flash, is there any way to dial in and change the AA Menu prompt in case of bad weather, for example? Currently, I have customers either change the Gen.Delivery mailbox to reflect office closings or have a special...