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Hi All, I have customer who has reported for a long time that they could not hear at times. I have the BCM50 5.0 fully patched. The problem is with IP telephones at both the main site and at the remote site (no problem with digital phones). When they are talking on an outside call and there is...

Hi all, I looking for any thoughts on my problem, but first the long history. Customer had originally a MICS with 2 DS cards, 2 port expansion card with 1 0x16 and 1 0x8 ATM. Installed by the telco with a CDA MICS XC 4.1 G00 which was a very buggy release. Calls drop, can't transfer calls...

Has anyone tried a Level 1 or 2 reset on a BCM50 6.0? I have my system recently upgraded to 6.0 and a new system on my bench bought as 6.0. On power up the power light goes from solid yellow to solid green. There is no flashing yellow to start the reset sequence. I think the procedure has...

Hi all, I don't normally work with Panasonic products. I have one customer using a KX-TD1232 in a home/business operation with about 13 telephones. I have all the phones working and ringing as required with 3 lines. They want to use a TVP50 voicemail to answer 2 of the 3 lines with one...

Hi all, I have a CICS/CP100 and a message went past the retention period of 15 days and disappeared. I know that this ususally means the user is out of luck. Does anyone know or think that the message could be recovered from looking in the OS at the prompt? I would not think that it would...

Hi all, I am a Norstar man and I have a customer who would like Visual Call waiting on a KSU based system that will support 4 to 6 lines and a minimum of 10 extensions. This is a non-starter with a Norstar CICS. Is there anything that will do such a thing. Thanks Rob

I have a customer who has in place: Norstar 8x24 DR5 2 Station modules 2 Trunk modules NAM VM 2.20 NAM ACD The 2nd TM on port 7 was in place when I took on this customer but it has never had any working lines. They are adding new lines and TM 8 is full and working well. TM 7 has a CI card in...

Customer has a MICS 4.1 with NAM VM using the CCR trees. I have a customer who uses the VM CCR to answer the incoming lines. The caller selection routes the call to the correct hunt group. All works well to this point. The customer has a small call centre, with the first choice (DN) in the...

Hi everyone, I am looking for some opinions based on your experience. I have customer upgrading to a MICS and CallPilot. 6 lines and currently using 17 extensions but is going to at least 24 extensions now and more later. They want all calls answered by the AA and most employees will have a...

I recently installed a CICS 6.1 with CP100. I connected the music source that was used on the previous 6x16 and set the volume level for calls on hold. The customer uses the background music feature and all was well. The customer heard a pop over the set speakers one day and now can't lower...

I have a T7316E on a MICS 4.1 ver. 7.04. I believe the message notification lamp should work on 4.1 SW. The only post I can find shows only 5.0 or 5.1? will operate the lamp. I may have confused set compatibility with message lamp compatibility. Does anyone have the facts? Thanks, Rob

I am looking for a message on hold system that would allow for different messages depending on which line is on hold. This would be for telephone systems that have two or more different businesses sharing the same system. I suspect this type of MOH system would connect ahead of the KSU and be...

Hi all, The following phone numbers are examples only and repeat a pattern as required to show the problem. This may require a knowing DMS 100 technician. I have a customer who repeatly gets calls from several schools in the same school board and each school is located within the same...

Hi all, The following phone numbers are examples only and repeat a pattern as required to show the problem. This may require a knowing DMS 100 technician. I have a customer who repeatly gets calls from several schools in the same school board and each school is located within the same...

Hello everyone, Has anyone a solution for a phones that are in noisey locations. The customer gets noisey pages when someone pages from the plant floor, but it works perfectly when the page is from reception in the office. I seem to remember confidencer handsets for Norstar phones but that...

Hi everyone, I am looking for a solution short of buying a Norstar. A customer wants to CFNA their business line to the cell phone after 4 rings and if the cell goes unanswered the VM will pick up the call. There is only one line and the link/transfer feature could be used if there is a stand...