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Help.... I'm trying to delete Route 24 from my ICI key number 2 and can't find the correct command in LD15 to remove it. REQ: PRT TYPE: LDN TYPE LDN_DATA CUST 0 TYPE LDN_DATA CUST 00 OPT XLDN DLDN YES LDN0 2999 LDA0 LDN1 LDA1 ALL LDN2 LDA2 LDN3 LDA3 LDN4 LDA4 LDN5 LDA5 LDBZ ICI 00 R019 R023...

Hello all. I have a question about DMI tables. I understand how to delete leading digits and insert leading digits but I'm at a loss when it comes to inserting digits at the end of a dial string. I want to set up a dialing plan that allows a user to dial "6" and a 3-digit location number in...

Hello all. I've been tasked with setting up authorizatioin codes for our company for after hours M-F(6 pm - 6 am) and all day Saturday and Sunday. I believe the configuration order is AUB, SAR, then AUT. Then change the TNs. I need help with the SAR. The NTPs are not very helpfull. I think...

I need some help with my attendant consoles. I inherited this switch and don't know much about how the attendant consoles are set up. I have 2 active 2250 consoles. When people call in and are waiting in que, I would like them to get a ran recording, then some music, then another ran. My...

This is a strange problem I need some help with. We mostly have MICS 4.0 and 5.0 systems. Some of our locations have been reporting trouble with the Flash AA not transfering to the main customer service phones. The caller gets a message stating "the mailbox is full" or "not...

I'm trying to find a default password to a Merlin Legend Key system. We believe our previous vendor may have changed the password and we can't get in remotely. We have to go out to the site to do any admin work. I'm not very familiar with these systems so I would appreciate any help you can...

I'm having a strange problem with one of our systems. We have a T-1 from Worldcom to each of our Norstars (over 100 systems) and are trying to call via our Voice Virtual Private Network. When I try to send a call over the T-1, it displays "Expensive Route" and the call fails to go...

We have an Opt 61 with a Tie trunk (T-1) to a Seimens/Rohlm PBX. The T-1 is shared with data by using a drop and insert CSU/DSU. The data uses channels 1-12 and voice uses 13-24. Since we no longer need the data channels, I need to replace the drop and insert CSU with a passive csu and...

I don't have Meridian Max, Symposium or any other 3rd party ACD reporting system. Is there a way to print out raw ACD statistics for individual ques on the Meridian 1? If so, how (what load)do I print statistcs? Thanks for your help.