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Does anyone know how I configure the voice mail of a hunt group to allow a reception breakout when pressing zero? I do not see that option on the voice mail tab of the hunt group like the one in the voice mail tab of users. Thanks

We have a phone (Ext #1) twinned to a mobile extension (Ext #2) Ext #1 has a hunt group enable button to use to enable and disable the extension from receiving hunt group calls. Is there a way to perform this same action on Ext #2 - enable and disable the primary extension (#1) into and out of...

I have noticed that on Version 4.2 that the user buttons on the 4620 phones are grayed out (like the extension is in use) when the user for which the button indicates is logged out. Does anyone know of a way to stop this action from happening - we do not want the extensions to appear to be in...

Does anyone know if the 'Post Dial' action in VM PRO 4.2.30 will no longer allow short codes? We use to use a short code of *108 that would dial our external paging system and play a wav file over it when calls were holding in queue, but this seems to no longer work on 4.2 We can't use 'PAGE:'...

Does anyone know how to give a twinned extension the ability to 'HuntGroup Enable' (and disable) the main extension? For example extension 1 is the main extension and s twinned to extension 2. Ext 1 is a member of a hunt group and has a hunt group enable button to use to enable/disable it from...

I have had an issue with VM Pro restarting every two hours after upgrading to 4.0(14) and now I have upgraded to 4.0(27) and the issue has not gone away. I am setup to receive SMTP messages whenever the VM Pro server has a critical event and during the night hours when activity is minimal or...

IP Office 412 with 4.0(7) AND 4620 IP Phones Anyone have any issues with calls that contains sporadic 1-second bits of silence? We are using G.711 ULAW 64K and do not have VoIP silence suppression checked. Gain is default and H450 support is None. We have incoming PRI T-1 lines for all calls...

Has anyone had the problem and possibly knows a fix to the problem .... we have IP Office 412 and Voice Mail pro - the auto attendant stops transferring incoming calls after the caller presses any option - they get the auto attendant greeting but after they choose any option (except another...

Does anyone know how to set up an extension so that any calls forwarded to another extension go to the voicemails extension? Example: ext 1 and 2 .... both have voice mail .... ext 1 is forwarded to ext 2 but if no answer at ext 2 the voice mail goes to the original extension '1'. Any way to...

Anyone know if I setup internal twinning on two extensions (say ext 1 twinned to ext 2) with hunt groups, is hunt group membership status based on the true extension (1 and 2) versus primary extension (1). In other words, can a user 'Hunt Group Enable' themselves from extension 1 and be in its...

We are at 4.0(7) - I see the new announcement tab options for hunt groups that allows you to customize what the caller hears. However, when the first recording is the only one set and the option after that announcement is Music on Hold, the caller is not hearing a ring tone when a hunt group...

Has anyone ever ran into a problem where dual subnets are being used (192.168.0.x and 192.168.1.x) (IP Office server is at 192.168.0.150), and phones reboot on the 192.168.1.x subnet during amerge (or even just shutting down Manager0 whil the phones on the 192.168.0.x subnet are not affected...

Is there a way (I assume that there has to be but I cannot find it) to access an analog trunk directly from a 4600 telephone? i.e. We have an analog truck (204) that a user wants to directly access so that they can check the line for a telephone company dial tone and use it like a regular...

After upgrading to 4.0(5) from 3.2(55) we found that even though we have liceses for 24 VM ports that the system status was reporting only 4. There was an alert in system status: They system was unable to connect to the Feature Key server. Feature key server IP Address 192.168.0.151 (correct...

Anyone ever seen an issue where all 4600 phones connected internally restart after every Manager 'merge'? We have phones externally connected via a VPN and they continue to work but all internal phones automatically restart as soon as the 'merge' process is finished. Thanks

We recently upgraded to 3.2(17) and now everytime we make any change which should only require a 'merge', all of our phones (4610 and 4620) reboot. The prompt bullet shows 'merge' when we save yet every single time the phones reboot. It seems to be only the phones that reboot and not the system...

Has anyone ever found a way to block (withhold) outgoing caller id. I have tried the 'NW' after the number and like I have read elsewhere it seems to send through the extension number instead of no number.

I am getting a message whenever I start CCC Reporting (5.0.18) that 'No available license could be found at this time'. I have checked licesnes in Manager and they are all there and valid including CCC Server and CCC Supervisor. When checking the Delta Server under licenses - it shows 2...

Can anyone help me set-up VM Pro so that a person can zero out AFTER the greeting has stopped and the recording phase has begun. I know that you can set the reception extension and have done that but it only works while the VM greeting is being played - after the 'beep' and recording has begun...

Does anyone know where the paramter is iset (or if there is such a parameter) that can stop the voice mail system from reading back the extension or telephone number of the originating caller when playing back messages. Currently it states something like - 'Call from extension 1234567890 -...