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I am trying to add a night service button to one of our G3's. I get the error message that this button does not meet the min. or max. of this option. Is there an easy way to find the existing night service buttons? There are no console attendants on this system. The manager is too cheep to...

We are re-installing an Intuity Audix and the remote access modem has disappeared in the move. Does it take a special modem or will any modem work? Are there any special settings in the configuration of the modem to make it work?

I have discovered when doing backup to the Merlin Messenger flashcard the system will not answer calls. Other than to do this during non-business hours, has anyone come up with a better backup solution? Also is there a way to back this info up to another location? ie: laptop hard drive.

We have a console attendant that cannot seem to remember to press the Night Service button before she goes home. My answer to the Manager was ask better interview questions when hiring the next console operator, but as usual he wants the PBX to fix a personnel problem. Does anyone have a...

Anyone know of a good source for acquiring the document CD for a Modular ICS system. My company is moving a sales group into a site that has this system installed and I got tagged to take care of it. All my experience is with Avaya G3's. I have a feeling that I may need some reading material to...