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A customer would like to have this ability. Is there a way of showing the DGH "port" status of a digital phone port on the DGH GW other than active sets that are shown in the operator panel? Though the OP doesn't actually show the ports.

The system is a UCX50e (sw 4.5). Can you have paging groups where the group members are Polycom VVX telephones?

When I set up a phone to Call Forward Externally from the unit it works perfectly unless you dial that extension from the Auto Attendant. I can call the DID of the phone or have someone else answer and Transfer me to the phone and it will forward with no issues. I can set up a CCR Tree in the...

This problem has to do with MOH distortion on cell phone calls. The units are MICS and CP. When a cell user calls into MICS the AA picks up all the recordings are fine. When the caller is put on hold there is an extreme distortion of the music. Multiple cell provider calls have been made with...

A BCM50 2.0.04 is unable to configure(not seen in the drop down menu) the 8x16 combo module and another BCM50 2.2.05e that can. Is there a specific patch should be installed to fix this? I cannot find any reference to this issue in the readme files of 2.0 patches. The BCM was upgraded from a 1.0...

Is there anyone that has set up Remote page over Voip Trunks? Some help would be appreciated. I have two BCMs that require this and as was previously stated in a thread in 2005 (with no real solution). The sites have the remote package set for paging to yes for the pool. What needs to be...

On a BCM400 3.6s/w. When additional i2004 sets are installed the new sets are rebooting. The set information on them, such as DN number, name and line assignments etc... comes up. They stay up for about 2 seconds and then the set reboots. Other IP sets are functioning fine. But none of the...

I can get into KSU programming via the Telset just fine but fail to connect to the Voicemail using the Telset. After F983 you see LOG and I enter the normal log mailbox password combination. The you are prompted for password. I am entering the telset password and the response is "invalid...

The platform is a BCM400 3.6, 2/6 split with 17 IP sets and is using Call Center Professional. The unit has two DTM, three DSM32+ and two ASM. When the channels for VM/ACD exceed 16 the ACD skillsets do not work properly. The calls route to the skillset mailbox instead of skillset logged on...

The platform is a BCM400 w/ 3.6 software. I have a customer that is having trouble routing calls using a mailbox path from a CCR tree to an Information mailbox. When the path for the information mailbox is chosen the information mailbox recording does not play. All that plays is the menu 0...

Using the Polycom Conference phone for Norstar - NTAB2666 I seem to remember problems associated with Norstar conferencing. 1. Low volume issues that are indigenous to Norstar, no fix. 2. 3 party conferencing of two outside parties unless you did not initiate the first call. I'm not sure if...

I've browsed the previous posts a bit to find a solution to XP Professional's reported incompatiblity with with Desktop Messaging on a NAM. Is there a patch yet? Any related information would be appreciated. Thanks Consulting - "If You're Not A Part Of The Solution, There's Good Money To...

I need some basic information connecting a 500AM to a 8400 series set. Thanks Consulting - "If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem."

MICS 6.0 with a CP150 ver 1.5. 70 guest mailboxes are needed to be transfered to from AA. The trick using Hunt Group programming is limited to 30. Is there a way to transfer to a mailbox from AA to leave a message if there is no extention on the mailbox? Surely I am overlooking something...

Even though it's not common, a customer requested an internal DN length of 2 on a MICS system. This unit has MICS 5.0 software. It seems that you don't have a choice of making 2 digit DNs at startup. The system is not expanded, just the core. The 5.0 CD says internal numbers can be two to seven...

Router is used on Norstar Key equipment. What is the proper T1 cable interface on a Cisco 2600 with a Norstar MICS DTI card. The Nostar card side connection is RJ48. Is the CISCO side also a RJ48 connection? If not what is the cable type to be used. Consulting - "If You're Not A Part Of...

MICS 5.0 & NAM 3G 4.0 8channels is crashing. The NAM is rebooted and works fine for a while then will crash again. Event 609 being reported many times. The No Emulator Running statement is what I am seeing in the alarm&event manual. What does this mean? Is it probably the KSU software or is this...

Can anyone verify the functionality of the following MICS 6.0 software features? 1. Off-Core DTI support on MICS, the DTI card to be used is the NTAB74AAAA which replaces the NTAB74GA. 2. ETSI PRI(EURO and MCDN protocols) support on profile 2 in MICS 3. Malicious Call Identification( MCID )...

Can't find infomation on some advertised ablilities of the new 6.0 s/w. Silent monitoring done through Hunt Groups via a supervisor with a password and the opening up of the two Companion only fiber ports. Is this done with key codes? There doesn't seem to be information on the documentation CD...

I need to call into a Magix system and be transfered to an external number via a Merlin Messaging selector code. The numbering plan is 3 digits. I believe you program an adjunct extension for external call forward and do a selector code transfer to it, but I am not sure what those extensions...