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We are having an issue where audio will drop for 3-5 seconds periodically during an IP phone to IP phone calls. The call will stay up, just a period of silence. We have 6920 phones and the 3300 controller. What I have noticed is that if I change the switchport access vlan (not the voice vlan...

Is it possible to upgrade the firmware on a single minet 6920 01.03.00.112 for testing purposes? I know I can statically assign the TFTP server address on a phone if I am at the phone. But is there a way to do that remotely?

Hi, does anyone have experience with the Voice Quality Statistics report? Trying to use it for QoS but can't understand why there would be dependencies in the various packet loss columns. I row 8, Packet Loss is 41, Packet Loss Max. Burst is 1 and the rest of the packet loss columns are zero...

I am getting an exception error in MV_IPTel during the scheduled periodic backup. Has anyone had this problem and found a resolution? 2008-04-22T09:40:59---Running periodic scheduled tasks (backup / update etc) 2008-04-22T09:40:59---Exception: Zipping Log File archive -C:\Program...

Hi, using an s8500-t1/qsig-Dialogic DMG2030-Exchange 2007 SP1. Calls are going to the correct mailboxes. Having a problem with Transfer into Voice Mail. When we press transfer-FAC-tranfer ideally the call woul go into the principles mailbox. Instead it goes to the Subscriber access greeting...

Hi, does anyone know where I can find a copy of IP Boot test? I've done a search on support.avaya.com but haven't found it.

Hi, curious to know if there are any Microsoft Unified Messaging users on this board. We currently have Intuity Audix 4.4 and an S8500 3.1.2 and are looking at upgrading our voice mail. Has anyone gone from Intuity to the Unified Messaging platform? If so could you share your thoughts as far...

In our ARS tables the Caribbean area codes are set up so that they are denied or require a higher FRL. I was wondering if most new tables are still set up like this and what is the reason to deny them?

Does anyone have a link for a user guide to the 302 attendant console? The only ones I can find are 6 or more years old.

Hi, has anyone noticed a problem with 4610 sets not hanging up properly? It seems the handset doesn't always sit far enough down into the cradle for the switch hook to be depressed when hanging up a call. This doesn't happen to all the sets but it happens enough to make me believe it really...

Anyone else having problems with the phones getting stuck on DHCP while updating to 2.6 firmware? I updated about 20 phones so far and most seem to download 1 file and then restart as normal. Then they try to get DHCP and just sit there and count up for ever. Any Ideals?

Hi, I am looking at providing Direct Inward Dialing numbers to a small branch office. As far as I know there are 2 ways to do this. The first is to install analog DID trunks. The second is via a PRI or T1. I would like the PRI but can't cost justify it. Does anyone know of other ways of...

Has anyone found a source for 46xx handset cords that actually match? Also I have problems finding cords for the gray 64xx phones. Does anyone have a source and part numbers they would be willing to share? Thank You!

Hi, does anyone know of a way to switch extensions on a 4610 ip phone remotely? I could have some one at that location logoff of the old extenstion and then login with the new one, but is there a way to do that remotely? If it were a digital phone I could just x port the old extension and use...

Hi, we currently have Intuity Audix 4.4 with 800 subscribers and we are looking at updating it. We may go to the 5.1 Intuity or Modular Messaging. I have heard that Intuity Audix won't be sold much longer. For those of you who have gone from an Intuity to the modular messaging I would...

We have several small call centers, under 30 agents in total. We currently have the Call Center Deluxe package. Our system is a CM 2.1.1 S8500. We also have th BCMSVu reporting package. Supervisors are asking for more detailed reports that BCMSVu can supply. We are looking at CMS @...

Hi all, have a request for statistics on how may calls to our ACD get transferred. They are trying to find out how much of the time calls are getting handled by the first point of contact. We have "Call Center Deluxe" and BCMSVu on a 2.1.1 s8500 with 35 agents. From what I've been told we...

Hi, we have several MVP-210-av units hooked to analog loopstart "CO" lines at remote offices. For the most part the units work OK except for an irratating echo on those lines. I have seen some remarks about MultiTech units and echo problems and was wondering what steps should be taken to get rid...

Hi, is anyone having much luck using analog loop start lines with a s8300/g700 LSP gateway off a s8500? We converted from a Merlin and brought these lines into the mm711 card in the g700. We have alot of problems with echo on these lines. We also have a PRI in the g700, we don't have echo on...

Hi all, I am looking to provide DID service to a small branch office with about 10 users with a g350/s8300lsp. The main office is a S8500. I could use DID numbers off the main office for the remote but the branch office is in a different city and area code so this would create some confusion...