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  • Users: glarkin
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  1. glarkin

    Constantly restarting services - is this normal for NICE?

    This is for NICE NIM 4.1 (release 47) It seems like every other week we need to schedule after-hours maintenance windows for NICE to restart services (usually on one of our IC servers) and/or reboot loggers because an agent or group of agents stops recording. I don't think NICE goes more than...
  2. glarkin

    NICE Screen Agent Intermittent Recordings

    NICE Interaction Management 4.1 Our agents' screen interactions are recorded at random 3 times each day. When I look at the calls for one particular agent, I can see where the icon that shows both audio and screen captures were recorded, but when I launch the recording only the audio portion...
  3. glarkin

    Your message from --CVP_8_5_1_0_0_0_312 will be moved to the Deleted Items folder in 4 day(s).

    Hi, I'm coming fron Nortel and have very little experience with CallManager or Unity so please forgive my ignorance. Some of the email notifications our users receive from Unity will display "CVP_8_5_1_0_0_0_312" (which I guess is the version of the system) instead of the caller name or...
  4. glarkin

    CallPilot 4.0.4 remote text notification email address

    We use remote text notification successfully on our CP 4.0.4. system (201i). All of the email addresses up until now have been like this, "username@domain.com". I recently setup a mailbox to send an email to "department.oncall@domain.com", with a dot in the username portion of the address and...
  5. glarkin

    Symposium/CCM reporting versus Cisco IPCC

    How does Symposium/Contact Center's reporting compare to Cisco IPCC? We've used Symposium/CCM for years in all of our call centers and now one location might be going to a Cisco IPCC platform. I'm concerned about how we'll be able to compare the performance of the Cisco site with the other...
  6. glarkin

    OTM 2.2 and 1150e sets

    PBX is Option 81 Succession 4.5, OTM is 2.2 with SU01. We have several 1150e sets built (TYPE = IPACD) and none of them appear in OTM. I did a selective retrieve with the TN of an IPACD set and the retrieve log said that no records were found. When I sort the Station Administration database by...
  7. glarkin

    BUG527 error?

    Any idea what this error is? It isn't in the NTPs I have and the help text wasn't in the PBX. BUG527 BUG527 : 00000000 00000000 8 0 3 12 6295 00000000 BUG527 + 00AECFC0 1331E60B 1331E3E6 1331DFD8 0038268B BUG527 + 003774BF 01964015 01963D3B 01963C3B 01B46641 I saw several of these in a...
  8. glarkin

    Convert Supervisor to Supervisor/Agent

    In CCMS 6.0, is there a way to convert a user configured as a Supervisor into a Supervisor/Agent? I can do it in SCCS 4.2 but I don't see how I can in CCM short of deleting the Supervisor and rebuilding as a Supervisor/Agent. Thanks, Greg
  9. glarkin

    CP 4 on a 201i - disk space issues

    We have CP 4.0.4. running on a 201i. The C: drive is ridiculously small and has less than 250mb free, is that normal? Is there anything I can remove to recover disk space or is repartitioning the drive an option? I'm working with our vendor but they want us to remove our antivirus software...
  10. glarkin

    CallPilot manager can't connect after PBX INI

    Our Option 81 had an INI last night, and while checking our applications this morning I found that when I try to log into CallPilot manager I get the message, "Failed to connect to the CallPilot server. Check server configuration and try again. If this problem persists the server may be...
  11. glarkin

    CP 4.0.4. 201i disk space

    The C: drive partition on my CP 4.0.4 201i IPE system has always been very small and currently has less than 500MB (MEGAbytes) free. In the past it hasn't been an issue, but two PEPs I need (CPSECPEP010S and CPSECPDPSP2S) require more disk space than I have available just to perform the...
  12. glarkin

    IOD322 Int detected; unconfig'd IO device?

    I got two of the following errors on my Option 81 (3.0) today, one right after another: IOD322 Int detected: unconfig'd IO device; grp 0 @ vaddr 0x3090 device has been H/W disabled I checked the status of my TTYs and they were all enabled, as were my MSDLs on group 0 and all of my T1s...
  13. glarkin

    Agent Login-Logout report differences in CCMA 6

    One of our sites recently upgraded from SWC 4.5 to CCMA 6. The supervisors are complaining because the Agent Login-Logout report on CCMA shows all of the Not Ready instances along with the login and logout times and they say it makes harder to read. The SWC 4.5 report only showed when the agent...
  14. glarkin

    SWC 4.5 and IE7

    The thread below from January mentions the specific PEPs available from Nortel that allow SWC 4.5 to work with Internet Explorer 7 clients: thread798-1306932 Our SWC 4.5 server is at SU05 and our IT department is wanting to push IE7 out to the users. I provided my vendor with the PEPs named...
  15. glarkin

    New CallPilot 4 system intermittently losing messages

    One of our offices has a week-old CallPilot 4 system running on the new 1005 rack-mount server. It has all of the latest updates and PEPs but today it has started losing voice messages left for people at random. It started out with one user, then a few more complained, and now it seems more...
  16. glarkin

    Windows 2003 SP 2 approved for CallPilot 4?

    Has Nortel approved the installation of SP2 for Callpilot 4.0.4. running on Win2k3, or is there a new PEP out with that update? We're getting pressured to install this on our IPE and rackmount systems but I didn't see anything about it on Nortel's site. Thanks, Greg
  17. glarkin

    Installing Microsoft updates

    CallPilot 4.0.4. SU03 (201i IPE server) My vendor gave me a list of updates that Nortel says is OK to install on my CallPilot server. Do I need to stop CallPilot before installing the updates (like a courtesy down in Mermail), or do I just install them from Windows Update while CallPilot is...
  18. glarkin

    Call forward no answer

    I have M2008 phones in our training room setup like this: DES 1078B TN 028 0 06 12 TYPE 2008 CDEN 8D CTYP XDLC CUST 0 FDN 5000 TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 1 SCI 0 SSU 0000 LNRS 16 XLST SCPW CLS CTD FBD WTA LPR PUA MTD FNA HTA NDD HFD MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA...
  19. glarkin

    M2008 phones - toss out or sell?

    I have 80+ old M2008 phones taking up valuable storage space and I've finally been given the green light to dispose of them. Is there any secondary market for these at all or should they just go into the dumpster?
  20. glarkin

    2250 console night service to Symposium

    I want to make the night service treatment of our 2250 console send calls to a CDN for a Symposium skillset. When I try to change NIT1 it tells me a CDN cannot be allowed as a nite DN. What's the best way to work around this? Could I build an ACD queue that is NCFW to my CDN, and then use it...

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