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I need to make a list of the employees who have a NCOS level of 7. How can I get this info out of the PBX. Is it possible? Example: EXT. 6232, NCOS 7 Thanks

Running opt61 rel25. 2250 attendent consoles. When the receptionist places a caller on a loop while she is overhead paging. The call currently sits on the loop for almost 2 minutes before it rings the receptionist back if the call is not picked up by the intended party. So how do I shorten...

Hi, Equipment is OPT61 Rel.26. Call Pilot ver. 1.7.9.12 The user is receiving voice messages late. Example, User checks voice mail at 4pm all messages accounted for. Next morning checks voice mail and there are messages that have the time/date stamp of 3pm and 3:30pm of the previous day. User...

Hi: I have an opt61, rel,25. I'm trying to block an 800 toll number. How do I? Could someone provide the loads and steps? My company wants to block calls going to the AT&T conference service. We have an interal conference bridge and want to get the employees out of the habit of calling AT&T...

Hi: I occasionally dial into the company switches remotely and need to see if there has been errors or alarms on the switch. What overlay do I use and what are the commands to print up a report. Thanks

HI: What do I need to check to get the SEB modem working. The power is on, the wires appear to be ok. I did not touch them. The phone line from PacBell is ok and rings. Is there a load overlay I can use to cycle the modem, check the connection to the switch? Disable and reable the SEB? OPT11...

I need to change the NCOS level on an ACDN. How do you do this in LD 23? Thanks Tony OPT61 REL. 25

Hi: I cannot get a headset to work with an M3903 phone. I checked the CLS but do not find anything different from the other phones which work fine with the headset. Using M3903 phones. Opt 61 Pbx

I do not remember what this means, (held xfr). Transfer of something? The message pops up on the screen of the 3903 and 3904 phones. Running Opt 11. rel.25. Thanks, Tony

Opt 61 R25. Using M3903 and 3904 phones. Is it HFD change to HFA? Thanks

Im just using the number for a voice mail only box. Also so callers can dial directly to leave a voice message with out going throught the receptionist. Thanks, Tony

Opt 11, using 2250 console, and have overhead paging. Seems as though the employees have discovered what the paging code is. How do you reassign? I do relize the new number will need to be programmed on the 2250. Thanks, Tony

Hi: I need help properly removing the programming of a 2250 console. Using Op11 rel.25. We have decided to use a 3904 instead and I need to put the main number and the revert Dn. on the 3904 phone. What else if anything do I need to include on the 3904? So it will act like a console? Do I need...

Does anyone know how to progamm new DNs for the Companion phone?

Could use some help on programming a new DN for a Companion phone. Thanks Tony

I'm setting up two fax machines and need to set the lines up in hunt. How do I make the two DNs hunt? Meaning one DN hunt to the other DN when the first DN is busy. Thanks, Tony

When copying more than one TN, what do I need to enter at the follow prompt: SFMT: Not sure what it's asking for if anything? Thanks, Tony

Not sure, please advise

Hi I have and Opt 11 rel.25. All 3903 and 3904 phones. The connect button does not work when tranfering a call. The system used to do it and has been for about over a year. The emps. can not transfer to each other or to the other offices. What would cause this to change? Ideas, suggestions...

Hi: Have an Option 11C release 25. I need to put hold music on the system. I am going to use a cd player to provide the music. What do I need to do to set it up? Thanks