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I was working on a BCM 400 system trying to figure out why the 4 digit dialing did not work between locations, I remembered that each system had to have a unique name so I gave each system a unique name. The four digit dialing now works, but users at one location now can not get an outside...

We have a CS1000 with remote offices that connect back through a VPN. Is there a way to check the settings on the phones in the remote offices without actualy driving there?

We currently are routing calls through our switch utilizing ACD DN's and call pilot. It would be helpful if the called ID that is received by our system could be passed through to the call center. Example-a call comes in from 973-555-1212 to our switch, then is transferred out to the call...

Where can I look to see if we are using voice suppression on our IP phones? I want to know if we use it and if so, what type. Thanks.

I have a few sets that have no voicemail box but have a message waiting light lit on the phone. I have rebooted the set, verified that there is no mailbox, but I can not seem to get this red light shut off-any ideas?

How can I restrict a phone from dialing out? We currently access "9" to dial out, we want to remove that.

I have been asked to set up phones in our call center to give out certain displays for incomming calls that all point to the same CDN's. Here is what I am asked to do: For phone number 555-1212 display as "Age 1" For phone number 555-1213 display as "Age 2" For phone number 555-1214 display as...

A user set a password on his 3094 digital phone to access the call log, it is a set-based password. Of course, he forgot it and now needs the password reset. Can anyone tell me how to change the password or remove it from the telephone?????

Can anyone tell me how to turn on the call log feature to log incoming calls to each extension? We have a CS1000 with PRI, caller id and a mix of IP and digital phones. We have telephony manager but we also have the command prompt for programming.

I am looking at a rout in ELEMENT MANAGER, and I am looking at trunk 2. I want to reserve this and four other trunks for inbound calls. The start arrangement incomming (STRI) is set to off-hook wink for rlr trunks(OWK). The start arrangement for outgoing (STRO) is set the same. Can I clear...

can someone please tell me how to run a report to verify the outbound order of selection for outbound calls? We have 7 T1's and I need to know the pecking order, so I need to run the report and interpit it.

I have found the list of unused phantom tn's in my PBX. 1. How do I add a dn? 2. How do I foward the DN to an outside number?

Can anyone tell me how to program a menu option to dial out to another number? For example, when the caller selects option 3, I want it to dial out to an 1-800 number to connect callers to an off site call center. Any help would be greatly appreciated.

I need to move a digital phone (3904) to an IP phone (i2004)and I am not sure how to do this. Any help? All the old user programming needs to be on the new IP phone.

It has come to our attention, that the calculation in symposium are based on 35.10 instead of the 30sec. Is there a way to change the value to 30??? For example - avg after threshold should be based on 30 sec now 35.10.

I am new to the CS100S, we are running version 2121 release 450W. Does anyone know where I can find information on the LD codes as well as basic programming task? Any information would be helpfull.

A customer of mine came over from Europe and opened up a television studio with T1 connection across the Atlantic. He wants to have the caller in Europe to hear a "European" ring when they call the switch in America. So when the number hits the switch on the US side (In Manhattan) he...

Installed a Norstar 5.0 MICS, using regular CO lines (in a line pool) I have the extensions allowing line pool access, the prefix is 9 for pool A, the primary line is intercom I have the Allow Redirect set to yes I have the lines set to supervised Each phone has at least 2 intercom buttons On...

Here is the statement that was made: "I hope you get the Companion customers fixed up soon, Nortel announced the Companion line is being Manufacture Discontinued, with limited support. The process will take a few years, but the fact remains, Companion is on the way out." Since I...

I am having problems with the c 3050 telephones-are there any problems reported by Nortel on this model? We havew dead phones, static, drop-outs (not caused by coverage). I have trainned the customer on the correct way to charge the batteries, but we still have problems! Any hints?