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Hi, Have a KX-TA824 with a 3X8 Expansion card. System has been working great for several years (I'm not original installer). Client called and reported the system was dropping incoming calls if they didn't answer within the first ring. CO Lines are provided by Cox Cable and they claim that all...

Hi Gang, I'm used to version 6 or later on the MICS/CICS system, which I haven't had to work on in a few years. Just got a call from a new client that has an ancient M8x24ds - DR5 system with a StarTalk mini. Currently the AA answers and forwards the call to the front receptionist. They want...

Hi, Have a 3300 ICP. On Night Service the AA answers and directs calls to the GM. The GM greeting plays and then goes back to the AA, never allowing the caller to place a call. Internally, I've dial the GM and am able to leave a message. I'm more of a Nortel, Avaya, Switchvox, FreePBX...

I've got a client that picked up a 3501-01 in a liquidation sale. The system was supposively working before hand (Looks like original install date was June 2008 with a database backup to CD done in June 2012). When I power on the system I get nothing thru the terminal and a 3015-71 phone gives...

I've got a Mitel 3300 I need some help tweaking. In short, we switched from PRI lines to POTS lines, but now it takes 4 rings on the outside before we hear one ring on the inside. Changing AA, VM, displays. Willing to pay someone who can help set us up straight. I'm a Nortel, Avaya...

Have the following: ACS 6 308EC 400 PC Card Mail (Small) Trying to AA to answer lines at night on all but line 7. Line 7 should go directly to mailbox 4 (assigned to ext 16) regardless of time called. Have searched forum messages and tried numerous suggestions and just can't seem to get...

A client of mine has a Merlin Classic Mail system. The hard drive went out on it and he purchased a new hard drive for it. Now, when you go to access the voice mail system it gets to the login prompt then resets. Does this thing need to be formatted or something? Thanks, Westley

We've got two TIE lines on our system using E&M ports. They are set to auto-answer so that calls will be routed directly to the extension being dialed. Most of the time this works, but sometimes it doesn't. Instead of going to the proper extension, it will go to the receptionist. It may or may...

Anyone have any ideas why one station can't pick up a parked call? Thanks, Westley

I've got an 800 number installed through a T1 that all of a sudden decided it wants to go straight to the AA instead of allowing the operator to answer the phone. I check the settings that I know and everything looks good, don't see anything out of place. Any clues? Thanks, Westley

We have a phone in the kitchen that does not have a mailbox associated with it (CP100), but the message waiting light is on. How can I go about turning this off? Thanks, Westley

I've got a Merlin Classic Mail system that's stopped working all of a sudden on me. Resetting the power hasn't helped. After several minutes I end up with only light 5 showing a steady red. Anyone have any clues? Thanks, Westley

Anyone have a FAQ laying around somewhere on how to set up a system to allow after hours access into a FastRAD? Going bonkers trying to do this programming after hours when there's no one there to answer the phone. Thanks! Westley

This is driving me nuts. Have a system located in downtown Houston (713) area code which requires mandatory 10 digit dialing. Have local loop lines and a T1 for long-distance. Toll-free calls need to go out on the loop lines. How can I set up the routing service so that only the toll-free...

I know, I'm full of questions today. Have another MICS 6.x (different from the other two questions) that we're trying to setup a T1 card for long distance calls. I've tried several different cables and have swapped out cards, but I can't get the T1 card to communicate with the SmartJack from...

Have an MICS 6.x with three ringing services, Normal, Away, and Night. In the process of testing something else, I changed an option somewhere and now we have three additional services that appear when setting the service that read Normal until *, Away until *, and Night until *. How do I get...

I've got an MICS 6 with an E&M card connected to a Cisco 3600 router to allow inter-office calling between the home office and a remote office. Lately we've been having a problem where all the calls coming in on the second E&M port (Line 70) go to the receptionist (DN100) instead of to the...

Working with a MICS and a CallPilot 100. Have a DTI installed for outgoing long-distance calls and incoming 800 calls and 8 POTS lines. During the day, everything is fine, incoming calls ring at receptionist desk. With Night Service on, incoming calls on POTS are correctly answered by the AA...

I'm trying to purchase a copy of NRU. Anyone know where I can do so? Thanks, Westley

I've got a new MICS system with a T1 line for LD and POTS for local. We've got no problem with the night service on the POTS lines, using either the night or evening schedule (Night is set to ring at all secretarys when rec'p is gone). The problem is that the LD (800-number calls come in on...