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CMS Agent State for ACW
I have noticed a problem regarding the ACW (After Call Work) state of agents on my CMS (version 6 connected to G3r release 7). On around 10 agents out of several hundred, the ACW state is not logged against the Skill of the call but is logged against the agents top Skill. As if the ACW button...- Stu4rtc
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- Replies: 7
- Forum: Avaya: CM/Aura (Definity)
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Conversant - converse split/skill
I am setting up a Conversant IVR on a G3r. The switch is connected to the IVR using Line Side E1 links. The E1 channels are assigned to DS1-FD type extensions. When I dial the extensions I can succesfully run the standard feature test packages. I would like to use the converse command in a...- Stu4rtc
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
