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Hello, Does anyone have experience with the LDAP directory synchronization of IP Office. What I want to know is, how you need to format the numbers, or better does IP Office automatically add the prefix for the outgoing line group. In my case I need to dial “0” to get an outside line and then...

Hello, our customer uses MS Lync 2013 and wants to integrate the MS Lync clients with the new communication infrastructure (Avaya IP Office 500v2 + VoiceMailPro + One-X Portal). Both systems VMPro and One-X Portal are installed on a Windows 7 PC and running properly. The installation of the...

Hello, does anyone know if the SMTP email sent via Microsoft Office 365 (outlook.office365.com), which uses TLS on port 995 works? I have a customer who wants to receive VoiceMailPro recordings and messages via email into it's email client. I tried to setup VMPro with the given credentials and...

Hallo, I have a very strange problem with an Avaya IP Office Server Edition. The system is composed with a Primary/Secondary/Application Server and 3x IP500v2 expansion systems. The following problem is occurring, one of the IP500v2 is connected between the PSTN and the legacy PBX. PSTN <-->...

Hallo, we have an issue with the offsite agent feature. We have installed and configured the feature as requested in the installation and commissioning guides, with the result that it is not working. When we start the agent desktop it is properly asking for the phone number to connect to but it...

Hallo, I have the following requirement for a customer, I know how to do it on a Nortel CS1K. But actually I cannot figure out how to do it on a CM as I am a newbie in CM configuration. Ok, here it is, maybe you have an idea how to configure it. 1. Incoming trunk call to extension 3000 2...

Hallo, I am looking for some Information about CMM (Communication Manager Messaging) formerly I suppose IA770. Does someone know if this system can do a forward of a voice/fax message to an email account? To be more precise, I do not want to create an additional mail account in outlook, I...

Hi, do you have any idea what 3rd party SIP Softphone will work with a CS1K Release 4.5?

Hi I have a strange problem on a Small Systems Controller on Release 25.40B. The problem is that the IP addresses are corrupted. That means, I create a new host in LD 117 and do as well the chg elnk active command. But as soon as I enable the ELNK in 137 it show not my host but it activates the...

Hello, I have a problem installing software on a new SSC board. The problem is that it seems that the Z: Drive is corrupted. I got the following BUGS during the startup BUG6335 and BUG6358, one of them is saying that the CRC32 checksum is not correct and the second one says can not mount...

Hallo, I am looking for a call accounting software that offers as well a hotel module. Meaning it should be possible to generate invoices for guests. My Features that I would like to see are: - Guest Check In/Check Out - Telephone Invoice - Name Configuration in Meridian/CS1000 - Wake Up Calls...

Hi All, I have to give training for our technicians here at CEL; I am looking for the following: - Basic Configuration - NRS - Features I do not know if someone can deliver me some PowerPoint’s or documents? Regards kirchenlo

Hi All, does any body know hoe to confoigure these gateways for SIP interop with a CS1000 release 4.5. I would need the configuration of the box and the CS1000 copnfig (NRS) Regards LKI

Hi All, I have some troubles at a customer with CallPilot and CITRIX. The customer is using Lotus Notes and C ITRIX Presentation Server 4.0. I am looking for detailed description how to implement this? Actually I have troubles with the citrix, it does not open/create a folder in Lotus Notes...

Hi All, I have some troubles at a customer with CallPilot and CITRIX. The customer is using Lotus Notes and C ITRIX Presentation Server 4.0. I am looking for detailed description how to implement this? Actually I have troubles with the citrix, it does not open/create a folder in Lotus Notes...

Hi All, I have a BCM System that’s not booting anymore. Now I would like to install the NORTEL Ghost Images CD (3 CD’s). In the documentation it says that I need an imaging tool as the CD1/3 is not bootable. Does someone from you know how to get this tool? I have no idea. I couldn’t find the...

Hi All, currently we have build a lab to transport VoIp trafic over our VPN. I have incoming calls working, the incoming traffic is completly in h245. My problems are now outgoing calls. All packets are properly NAT'ed as well a q931 setup frame, but when doing a debug ip nat, it shows that...

Hi All, Currently we have the following problem with our web client installation. As soon as we install XP Service Pack 2 on a Client PC, it is possible to log in via the web client but all other tasks will bring up an active x problem. Have someone of you as well encountered such problems? Is...

BCM Call Center (Release 3.7) Can I use 3rd party reporting? I am looking to use a third party program to access the BCM Call Center database. I need to build customized reports for one of my customer and I have no idea how to access the database. I know how to export reports but I would...

BCM Call Center (Release 3.7) Can I use 3rd party reporting? I am looking to use a third party program to access the BCM Call Center database. I need to build customized reports for one of my customer and I have no idea how to access the database. I know how to export reports but I would like...