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Hi, everyone. I have a CM 5.2.1 system. When a call comes in through a TN464 to Region 1 and is answered by an IP agent in Region 2, which Medpro is used - the Medpro in Region 1 or 2?

Is there any way I can light my message lamp (or a soft button) if there's a voicemail in two different voicemail boxes? CM 3.1.4 MM 4.0

I'm trying to import a few hundred stations on CM 3.1.4. The names are Last, First. When try the import with a tab delimited file then the names import as "Last, First" (with quotes). When i try to import it with a comma delimited file it imports the names as "Last (one quote and no First name)...

I'm using Voice Announcement Manager 3.1.12 to backup my annoucements. I have one announcement that has the octiplex symbol (#) so I cant back it up. And I cant rename this one or any other files now. I used to be able to rename files from with VAL. The log files says "Tue Jun 09 10:24:08 PDT...

I've been reading through the posts on VoIP MM but I havent found an answer to my problem. I have VoIP MM installed and I run the client but it only finds three end point including a voip phone. Any ideas what I'm missing?

My T1 provider recommended that the new T1's I'm adding to an existing trunk group be added to their own signal group and their own D-channel. Is there anything I need to watch out for when mixing signal groups within one trunk group?

I think I accidentally modified a custom report in Terminal Emulator. Now when I run it there are no results. I have a call into Avaya but there CSI group is sloooow. Maybe somebody can look at this and spot an obvious error, or can I pull the original from a recent backup? Here are the Test...

When someone calls 911 the attendant is alerted and it displays the stations extension. 90% of the time the attendant calls the number on her display (the station not the agent ID) and the logged in agent doesnt answer. Agents do move from desk to desk without notice. Is there a fast way for the...

I'm sort of driving in the dark here, so I hope I even ask this question correctly. My CMS exports call data to my Aspect server. However the Aspect server was just upgraded and not Avaya is no longer pushing out the call data. The service that needs to be started is called TCS5, but I dont know...

I have CM3.1.4 and MM4.0. We current have an auto attendant where the main number points to vdn 1000 that points to vector 1. The only step in the vector is a messaging step. I looked in MM and there is no mailbox that i see built for 1000. Now I need to build a second auto attendant with...

I have a Dialed String entry for Call Type ext that I dont recognize and dont see using List Extention-Type. Is there any way to see if/where it is being used?

I lost the ability to TTI after an upgrade. Now I plug a phone in and it stays dark (no dial tone, no lights) until I assign a port in ASA. Something changed but I dont know what. Any ideas? CM 3.1.4

From Terminal Emulator I can login to CMS, but my choice of custom reports is limited. How to I make a report that's available in CMS Supervisor also appear in Terminal Emulator?

I got a call from Avaya saying my DS1 facility is seeing slips. They were able to clear the error but it keep coming back. When I do a LIST SYNCH I see that I have one CSS and five PN's. Are all the Primary Sources supposed to be different? Mine are. Also, two of my PN's that Avaya just...

This might be old news for many but I just came across it: Instead of running TEST and STATUS commands from GEDI or Emulation, run these using the Report task under the Advanced tab. It will save you from pressing Next over and over and puts the output into a file you can easily refer back to.

I found out by accident that I could leave the last character off my password and still get into CMS Supervisor. I had a co-worker try with his login and same results. Anybody else notice this or know why?

We just changed our Roadwarriors to a differnt network region so we could change ther codec. Now they cant call LD. Is there anyway I can get my Roadwarriors' calls to use my main ARS (location 1) instead of building them a whole new ARS table (location 10)?

I've got a small problem. I have a coverage answer group built with 8 stations in it. I need 12 stations. This is for a group that each has their own DID but they are constantly in and out of the office and everyone is responsible for picking up the main line. They dont want to login/out. They...

Is there a way to print the Display Events results where the Catagory is All? I'd like to expand my scheduled report to include all events not just vector events.

I'm having issues with my CMS backups. I've ran it several times and with different tapes, rebooted the backup drive, but I keep getting this message at the end of the Tape Verification stage: cpio: Bad magic number/header. 1 errors mv: cannot access /etc/default/login.save Request failed. See...