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Hi, Is it possible to change the table of the existing designer report? Example, the current report uses 'dagent' table. I want to have the same report use 'hagent' table. Thanks n regards, Jigar

Hi, I have designed a report using 'dagent' table. When i add a custom calculation AHT(ACDTIME+ACWTIME+HOLDTIME/ACDCALLS), I am not able to run the report. I get the error : data The column must be in the GROUP BY list. If I remove this calaculation from the query, the report runs fine. But...

Hi, I am trying to design a custom report. On testing the design i get the following errors -19828 and -1213. These errors are not listed in the manual. What do these errors mean? Thanks n regards, Jigar

I get the following error message on the BCMSVu server. Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files\Lucent\BCMS Vu\BCMSVuServer.exe abnormal program termination OK When i click OK, the server application terminates and the u have to...

Has anyone configured IP phones(46XX) on Cisco Call Manager?

Hi, Does someone have any form field description of the command display internal-data callr? To arrive at this command we perform the following. We note the port no. of the busy trunk and then give the command : display internal-data trk-port XXXXXXX which is the trunk port. This gives us the...

I am trying to configure a T1 which is an IPLC between US and India. The service provider is MCI Worldcom. The IPLC terminates on Cisco IGX WAN switches. The IGX is connected to my G3R r9 on a DS1 card configured as E1. The IPLC is a immed/immed e&m circuit, dial address as DTMF, both way with...

I have a Conversant V8 MAP 40 equipped with one E1/T1 card. I have loaded Centerpoint Applications like Agent assist. call back Manager. The Callback Manager does dial out and establishes a conference if the call back number specified is some extension. But when the call back number is an...