Search results for query: *

We have just surplused an 8.8 Logger (72 channel) and matching CLS. Is anyone interested in these, possibly for spare parts? Both units less than 4 years old & were fully functional when removed from service Feb. 1, 2006.

Is it possible to have busy indicators for logged-in agents? Currently running S8710 with CM 3.0. If I set a busy indicator for an agent, it will flash when the agent is calling me, but will not light solid when the agent is on a call. Any help would be greatly appreciated!

We just upgraded from a G3R running 9.5 to dual S8710 running CM 3.0, update 340.3, with IPSI HW 12, FW 22. All users are now experiencing intermittent problems with slow transfers and dial tone. Examples: Normally when one of our attendants (using CallMaster 5 sets) transfers a call to a...

We are in the process of taking bids to upgrade our switch from a 9.5 G3R with 9031 TransTalks to an S8710 with IP 3626 (SpectraLink) sets. Would anyone like to offer any reviews of the 3626 sets? Specifically interested in: Reliability of sets. Seamless handoff from one access point to...

We ordered a Call Master VI from our Business Partner to test but the set did not come with the software needed to control it from the P.C. Is this software available as a download from Avaya or is it an expensive R.T.U. item? I could not find it on their web page. Thanks for any help that...

Is there a way to stop Music On Hold on selected parked calls? Current configuration: Definity G3R, Release 9.5. Current need: Keep Music On Hold when 95% of our stations park calls -- stop Music On Hold when the other 5 % park calls. I have found were on COR you can alter MOH, but this is...

What are the settings so that the original VDN name will appear on agents sets even if the call has been RONAed? We are using a G3R switch with release 9.5 software. An example of the problem: Call routes via VDN # 1000 with the name of "ABC Company" to hunt # 1. An available agent gets the...

We currently have a G3R, release 9.5 and need to increase from 4 to 6 digit DNIS. I know how to change the dialplan, but I didn't know if the PRI's will need any modifications AND/OR if the PRI's will allow both 4 and 6 digit DNIS' at the same time. If anybody would care to offer any...

When I checked my history this morning, I discovered that INADS had called into my switch last night and issued the following command: "GO TCM". What does this command do? Should I be worried? Thanks for any insight that "the group" might have!

We have discovered that calls to analog sets display the wrong caller I.D. number. Here are the particulars: Definity G3R, 9.5 software. Two analog sets, extensions 3001 and 3002, set type of "callrid" with call coverage from 3001 to 3002 if 3001 is busy or active. If two calls are presented...

I just got a new laptop & can't seem to get A.S.A. working properly. A.S.A. version = 1.12.02.02 Dialup Modem = analog modem with no error correction Default Emulator = 4410 When I try to get into the Definity, I can get all the way through the logon & password prompts -- Once I press...

Our I.T. Dept. is changing all I.P. addressing & we need to know how to change the I.P. & subnet addressing on our CentreVu Supervisor. We are currently running version 8.0. Any help would be greatly appreciated. Thanks in advance.

We recently installed a NICE version 8.8 CLS with storage center to operate behind our Definity G3R version 9.5 switch with all of our channels set up as "total recording". We have a few lingering questions/problems and would like to hear from anyone who might have some ideas: 1)...

Is there a way to see call detail on calls being sent to coverage? Situation: My owner thinks that some of our customer service personnel are letting calls from "difficult" customers "bounce" to another person by checking the incoming caller I.D. He thinks that this is...

I just upgraded from D.S.A. to A.S.A. R1.12.02 and now my "list" command is not working properly. When I "list agent count 50", A.S.A. shows only 14 per page "like in terminal emulation" mode, insists I use "page down" to see the next page, and will not...

We currently are using a G3R 9.5 & need to prevent agents from picking up a parked call unless they are logged in under their agent I.D. Any ideas/tips would be greatly appreciated!

Help! We are using a DEFINITY G3R 9.5 switch with NICE 8.8 total recording. Problem #1) When anyone retrieves a call that has been parked at another extension, query does not show the caller I.D. on the second call segment. In place of the caller I.D. query shows the extension number of the...

Help! We installed our NICE equipment last week & everything went great EXCEPT we have had three impedance adapters go bad. So far, just one port on each has bad static. Waiting for replacement adapters from NICE now. QUESTION: Are the impedance adapters even necessary? Our NICE project...

We are installing a NICE system over the next few weeks and would like to hear any points of concern/things to watch for from other NICE shops. We use an AVAYA DEFINITY switch and will be set up as total recording on station side. We will also be utilizing a MAP-D board from AVAYA in order...

We are installing a MAP-D board next week in order to interface a NICE recording system. Does anyone have any pointers as to what I should watch for; and/or any horror stories? I just want to make sure that my switch doesn't crash during the process. Thanks in advance!