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Hello... I've been tasked with setting up some features on this Call Manager Express system and unfortunately, I'm not a Cisco programmer, it's just something I've been told to get done. Previously, this location was connected to a 5000+ user Call Manager system and the users could get calls on...

Set up is as follows: slot 1: 308EC slot 2: Partner Mail VS R5 slot 3: ACS R2 slot 4: 308EC slot 5: 308EC Just to be sure...when counting the lines in the Partner, Lines 01-03 are on the processor, right? And if the middle port (may be the line..don't know for sure since i'm in Jax, FL and the...

Hi all, It's not clear to me from reading the manuals how to send the incoming lines to two separate auto attendants. The same receptionist can answer calls for both groups (Lines 1-7 and Lines 8-12), but if she can't all calls end up at AA 1. How do I point the second group of lines (L08-L12)...

System: G3siR6 / Intuity Audix with 1 night service destination used by 4 attendants over 9 tenant partitions (the partitioning is only used for different messaging on hold). Q: How does Definity (or Audix) know how to route each tenant to their particular Auto Attendant after hours? Night...

Merlin Magix w/ T-1 PRI and 6 POTS Q: If for some reason the PRI went down, is there a way to route calls through to the copper lines? The main number to the branch is (what I would describe) a copper rolled over to the PRI. The POTS lines do not pass through the switch at this time. A couple...

System: G3siR6 w/ BCMS Vu R2 I've pored over the documentation that came with BCMS and I still am unable to get rid of this error: 1107 list bcms agent day : column data in BCMS has overlowed switch display capacity. It's not every day, but when it does occur, it's twice per day at 12 hour...